IT - Manager -Tech Support
Listed on 2026-01-03
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IT/Tech
IT Consultant, IT Project Manager
IT Major Incident Manager - The Major Incident Manager will be responsible for reviewing IT processes in accordance with best practices.
He or she should be a practitioner in the area, focused on IT Service Management functions, including but not limited to areas such as:
Identifies and contributes to process evolution to develop and assist with the implementation of continual service improvement cycles across all operational processes. Designs ITSM workflows as directed, creating efficiencies and delivery standards for all IT Service Management stakeholders.
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
The ideal candidate will have experience with ITIL – Operational Excellence – and Problem Management and Change Management processes. Service Now experience is required – and it is desired to have used Service Now at an experienced level, including the process flows. A healthcare background is desired but not absolutely necessary. Ability to work across teams and with internal partners.
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