Desktop Support Analyst

Description

We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this role, you will provide technical support for end-user devices, ensuring seamless functionality and reliability. You will diagnose and resolve hardware and software issues while maintaining compliance with company policies and standards.

• Respond promptly to support requests through various channels, including calls, tickets, and walk‑ups, ensuring timely resolutions.
• Install, configure, and maintain hardware, software, and peripherals such as laptops, desktops, mobile devices, and printers.
• Diagnose and troubleshoot technical issues to minimize downtime and maintain system reliability.
• Manage endpoint devices using Mobile Device Management tools, ensuring compliance with organizational policies.
• Monitor device performance, applying updates, patches, and optimizations to enhance functionality.
• Maintain accurate IT documentation, including procedures, configurations, and troubleshooting guides.
• Collaborate with Managed Service Providers to ensure effective communication and resolution of technical issues.
• Support IT projects, upgrades, and migrations by working collaboratively with cross‑functional teams.
• Track IT inventory, manage asset life cycles, and oversee procurement of hardware and software.
• Provide training and guidance to staff on hardware usage, software applications, and IT best practices.

• Associate’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
• Minimum of 2 years of experience in a help desk or technical support role.
• Proficiency in Microsoft Windows and hands‑on experience with endpoint management tools such as Microsoft Intune.
• Familiarity with Microsoft Active Directory for user and identity management.
• Strong understanding of networking protocols including TCP/IP and related technologies.
• Excellent problem‑solving skills and a logical approach to troubleshooting.
• Effective communication skills to interact with both technical and non‑technical personnel.
• Fluency in Spanish is required; certifications such as A+ or AZ‑900 are a plus.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.