DCT - Side

Position: DCT 3 - A Side
Summary:

Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions, checklists, guides, standard protocols, and emails. Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance Follows procedures to communicate, report, and escalate incidents to appropriate Datacenter Technician Leads

Required:

High school diploma, GED, or equivalent

Required:

Basic knowledge of computer hardware, servers, and components.

Required:

1+ year(s) experience supporting IT equipment or related technology.

Required:

Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word)

Required:

Flexibility to work non-standard business hours that may include weekends and/or holidays. Previous datacenter experience a plus
The main function of a Data Center Technician is to monitor software to process business, scientific, engineering, and other data according to operating instructions.

Job Responsibilities:

• Monitor the system for equipment failure or errors in performance

• Respond to program error messages by finding and correcting problems or terminating the program

• Help programmers and systems analysts test and debug new programs

• Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

Qualifications:

• 3+ years IT or DC experience required

• Ability to to hands-on troubleshooting with network, server and cable components

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

• Basic ability to work independently and manage one's time

Nice to Have Skills & Experience
- NOC experience
- Best Buy/Apple Store repair experience
- Building their own machines/IT systems as personal projects

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.