Service Delivery Center - Microsoft Dynamics Developer - Senior

Location:

San Antonio

Work as part of the Business Applications Team (Microsoft Dynamics & Power Platform) delivering project based work and managed services to our clients. You will be responsible for various activities including design, build/configuration, testing, analysis, delivery and support of Dynamics & Power Platform solutions. This fast‑paced role requires a flexible self‑starter who can manage changing priorities and rapidly learn new technology solutions.

• Assist in the design, development, and testing of Microsoft Dynamics 365 & Power Platform solutions and their deployment.
• Develop and enhance Plug‑ins to extend the functionality of Dynamics 365 applications.
• Participate in code reviews and adhere to best practices in software development.
• Work on configurations such as creating entities, forms, workflows, business rules, dashboards and reports.
• Create, update and maintain Model Driven Apps, Canvas App, Power Automate flows and Power Pages.
• Conduct unit tests and analyze results to confirm that developed code meets requirements.
• Develop specifications and design documents based on client requirements and translate them into technical specifications.
• Based on the created specifications and design documents create use cases and business process flows.
• Document completed configuration following agile build.
• Lead teams according to the assigned development feature.
• Provide feedback to team members on the requirement specifications and design documents.
• Review configurations and builds for completeness and accuracy.
• Capture and review mapping documents related to data integration and migration efforts.
• Perform data related activities such as export, import, transformation, deduplication and cleansing.
• Support integration and data migration development and testing efforts.
• Support user acceptance testing through identification and resolution of defects.
• Support deployment of solutions to client’s pre‑production environments.
• Develop training and communications materials to drive user adoption.
• Assist in identifying, investigating, and resolving users’ problems with deployed solutions.
• Field support requests through calls, chat, email or other communication channels.
• Guide users through diagnostic and troubleshooting processes, including use of diagnostic tools.
• Collaborate with programmers to explain errors and recommend modifications.
• Mentor Associate Analysts and Analysts on the above responsibilities.
• Support Managers and Senior Managers in stakeholder management and day‑to‑day management of the Dynamics Competency within the Service Delivery Center.

• Stay abreast of current business, technology and industry trends relevant to the client’s business process management needs.
• Experience in software configuration, development, workflow and process design, analysis and quality assurance.
• Understanding of release management processes and experience with Dev Ops pipelines.
• Knowledge of C#, .NET and JavaScript for customizing Dynamics 365 Forms and extending functionality.
• Experience with Microsoft Dynamics 365, Power Platform or CRM solutions and cloud‑based technologies (Azure).
• Familiarity with CSS to create and enhance custom user interfaces and improve the user experience.
• Analytical thinking and aptitude to learn and adapt latest technologies and best industry standards and practices.
• Experience with implementing technology solutions using Agile and Waterfall methodologies.
• Experience with analyzing and solving complex problems and working with business, management and technology concepts.
• Knowledge of project management, teaming, organizational, analytical and problem‑solving skills a plus.
• Experience working in a shared services function and environment a plus.

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