Information Technology; IT Knowledge Management Support

Koniag Data Solutions, a Koniag Government Services company, is seeking an Information Assurance (IA) Security Administrative Support Services to support KDS at Joint Base, San Antonio, TX. This position requires the candidate to be able to obtain a Public Trust. This position is for a Future New Business Opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

• Provides expert-level support for the Defense Health Agency's IT Knowledge Management initiatives, with a primary focus on leveraging SharePoint and other collaborative technologies across the DHA's global network of military hospitals, medical clinics, and dental clinics.
• Serves as a key specialist responsible for designing, implementing, and maintaining comprehensive knowledge management systems that support DHA's complex IT operations and decision-making processes.
• Leads the development and implementation of IT knowledge management strategies that align with DHA's overall IT objectives, ensuring efficient capture, organization, and dissemination of critical information across approximately 250,000 end-user devices and 3,000 physical and virtual servers at 250 sites worldwide.
• Designs and oversees the implementation of SharePoint-based knowledge repositories, collaboration spaces, and information portals tailored to the needs of various IT teams within DHA.
• Ensures these platforms comply with DoD cybersecurity requirements, Risk Management Framework (RMF), and relevant DoD strategies.
• Develops and maintains taxonomies, metadata schemas, and content organization structures to enhance searchability and accessibility of IT knowledge assets.
• Implements advanced search capabilities and knowledge discovery tools to improve information retrieval efficiency.
• Collaborates with IT teams across various disciplines (e.g., systems administration, cybersecurity, network operations) to identify critical knowledge areas and develop processes for capturing and sharing best practices, lessons learned, and standard operating procedures.
• Implements and manages knowledge-sharing platforms that facilitate collaboration and information exchange among geographically dispersed IT teams.
• Includes setting up and maintaining discussion forums, wikis, blogs, and other collaborative tools within the SharePoint environment.
• Develops and oversees the implementation of knowledge retention strategies, ensuring that critical IT knowledge is preserved and remains accessible despite personnel changes or organizational restructuring.
• Designs and implements metrics and reporting systems to measure the effectiveness of knowledge management initiatives.
• Provides regular reports to leadership on knowledge utilization, gaps, and improvement opportunities.
• Leads the integration of knowledge management practices into IT service management processes, ensuring that knowledge articles are linked to incident, problem, and change management workflows.
• Develops and delivers training programs on effective use of knowledge management tools and best practices for knowledge sharing and collaboration.
• Promotes a culture of knowledge sharing across the DHA IT organization.
• Stays abreast of emerging knowledge management technologies and methodologies, continuously improving DHA's knowledge management capabilities to support evolving IT needs and challenges.
• Works closely with information security teams to ensure that knowledge management systems and practices adhere to DHA's security policies and protect sensitive information appropriately.

• Bachelor's degree in Information Systems, Knowledge Management, Computer Science, or a related field.
• Master's degree preferred.
• Relevant certifications (e.g., Microsoft Certified: SharePoint Server, KM Institute Certified Knowledge Manager, or equivalent) are highly desirable.
• 7-10 years of experience in IT knowledge management, with at least 5 years of experience…