ServiceNow Business Analyst

Job Family

Software Development & Support

Up to 25%

Ability to Obtain Secret

Our professionals help our clients in the Federal Government transform business processes, enhance the efficiency of operations, improve transparency and performance management, promote change management, and comply with Federal laws and regulations. We empower our clients to identify, evaluate, and solve some of their most complex challenges, and assist them in achieving their strategic goals and objectives to fulfill their mission.

• Leading Service Now projects, including interacting with clients and users to identify and translate functional requirements
• Collaborating with Service Now development teams to design, develop, implement, and administer Service Now applications.
• Translating complex business requirements into technical designs and solutions using Service Now.
• Supporting Service Now projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.
• Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.
• Collaborating closely with technical teams in their efforts to develop, configure, and enhance Service Now applications.
• Staying current with Service Now products, features, and industry trends to drive innovation.
• Conducting technical assessments and providing recommendations for improving existing Service Now implementations.
• Building functional work products such as, but not limited to, process maps, design documents, and communications.
• Supporting functional product testing and training activities.
• Creating technical and functional documentation for Service Now solutions.

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse.
• A Minimum of FOUR (4) years of Service Now or similar technology implementation experience
• A bachelor’s degree in Computer Science, Engineering, Business, or a related field is required
• Agile, SCRUM, or SAFe certifications
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Knowledge of Service Now Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
• Experience working in an Agile environment
• Ability to self-direct, prioritize, and manage multiple tasks and demands

• Candidates with an Active "SECRET" or higher-level clearance are preferred
• One (1) or more Service Now certifications (e.g., CSA, CIS, CAD)
• Excellent verbal and written communication skills
• Strong analytical, problem-solving skills
• Ability to work effectively in a team environment
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
• Heightened attention to detail
• Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau
• Hands-on experience configuring Service Now solutions
• General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment

The annual salary range for this position is $92,000.00-$. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Pers…