Data Center Technician; DCO

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure. We are looking for a skilled Data Centre Linux & HW Engineer at Amazon Data Services India Private Limited (“ADSIPL”) with a passion for technology to help us expand AWS Cloud offerings to the next level. ADSIPL offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.

At ADSIPL, career progression is part of our environment. We want you to progress. If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed reaching those goals. This begins on Day One!

• You work as part of the Operations team, whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
• Your role and responsibilities include server rack installation, hardware break-fix on various components, troubleshooting network issues, and responding to emergent situations that affect operational stability.
• You may be the primary contact point for both internal customers (e.g., Network Engineers, Systems Engineers, Software Developers, Technical Operations) and external service partners (Hardware Vendors, Contractors, Service Providers).
• You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
• You perform on-call duties and participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
• You participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
• You possess knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge.
• You contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
• More experienced technicians may assist in training less experienced members of the team.
• This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
• This role involves covering 24x7 shift rotation.

• You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.).
• You will follow ticket-based environment instructions and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom.
• You will perform on-call duties and participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
• You will…