Technical Account Manager

Position Overview

We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to oversee and manage top‑tier service accounts, ensuring the successful delivery of Rx Technology IT solutions. The TAM will serve as a strategic advisor and technical liaison between our clients and internal teams, driving customer satisfaction, solution adoption and long‑term value.

• Serve as the primary technical point of contact for Top Managed Service Accounts
• Build and maintain strong, long‑term relationships with key stakeholders within client accounts.
• Understand client business objectives and align Rx Technology IT solutions to meet those goals.

• Collaborate with sales, engineering, and service delivery teams to develop tailored IT solutions
• Create and manage Bill of Materials (BoM) and Statements of Work (SoW) for professional services engagements
• Ensure timely and successful delivery of solutions according to customer needs and objectives

• Provide regular account reviews and performance reports to clints and internal leadership
• Identify opportunities for upselling and cross‑selling IT services
• Report directly to the VP of Sales providing insights and updates on account health and growth opportunities

• Act as the voice of the customer within the organization
• Drive resolution of technical issues and ensure customer satisfaction
• Facilitate feedback loops between clients and product/service teams

• Proven experience in technical account management, solution architecture, or IT consulting
• Strong Understanding of enterprise IT infrastructure, cloud services, and managed solutions
• Excellent communication, presentation, and interpersonal skills
• Ability to manage multiple high‑profile accounts with professionalism and strategic insight
• Experience with creating BoMs and SoWs for complex IT projects

• Familiarity with Rx IT solutions and service delivery models
• Technical certification (e/g/., Cisco, Microsoft, AWS) are advantageous