Operations Center Support Technician Security Clearance

Position: Operations Center Support Technician with Security Clearance
MANTECH seeks a motivated, career and customer-oriented Operations Center Support Technician to join our team in San Antonio, Texas. This is a 24x7 watch-floor position with rotating shifts that can vary between 10-12 hours. Ability to support rotational schedule to include day, mid and night shifts is a requirement. Responsibilities include, but are not limited to:
* Review, assign, reconcile and support the transfer of data throughout their lifecycle.

* Provide technical assistance and telephonic support for monitoring to Intel Customers.

* Help provide support for Workflow Management services

* Communicates with technicians to determine task assignments

* Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments

* Follows up with other work centers to ensure task completion and task assignment

* Monitor and support ticket workflows

Minimum Qualifications:

* Bachelor's degree in a technical discipline from an accredited college or university; an additional 5 years of related experience might be substituted for a degree.
* 2+ years of Information Technology experience supporting a help desk environment

* Ability to support rotating work schedule as necessary for 24x7 operational support.

Preferred Qualifications:

* 5+ years of related experience supporting a help desk environment.
* IAT Level II certification. Clearance Requirements:
* Must have a current/active Top Secret/SCI with Polygraph

Physical Requirements:

* The person in this position must be able to remain in a stationary position 50% of the time.

* Occasionally move about inside the office to collaborate with other leaders/teams, use standard office automation equipment, and virtual communication.