Data Center Technician

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The Data Center Technician is a core member of the Global IT Infrastructure Team, responsible for ensuring the availability, reliability, and security of data center operations. Serve as the primary onsite contact for all data center operations and support activities. Perform installation, configuration, maintenance, and decommissioning of servers, storage, and network equipment. Manage physical and logical access to data center facilities, ensuring compliance with security policies.

Monitor and respond to environmental, power, and hardware alerts; coordinate with vendors for maintenance and repairs. Maintain accurate documentation of assets, cabling, and changes within the data center. Support remote hands requests from global IT teams. Participate in capacity planning, hardware lifecycle management, and inventory control. Assist with backup/restore operations and disaster recovery testing. Ensure adherence to health, safety, and compliance standards.

Provide onboarding and training for new team members or contractors as needed.

• Rack, cable, and deploy new hardware (servers, storage, network devices)
• Troubleshoot and resolve hardware faults (diagnostics, part replacement, RMA coordination)
• Maintain and update asset inventory and documentation systems
• Perform structured cabling, labeling, and patch management
• Monitor and manage power usage, UPS systems, and environmental controls
• Coordinate with vendors for onsite support, warranty claims, and preventive maintenance
• Implement and monitor physical security controls (access logs, CCTV, badge systems)
• Support OS installation, imaging, and configuration for servers (Windows, Linux)
• Assist with virtualization platform maintenance (VMware, Hyper‑V)
• Participate in backup/restore operations (Commvault)
• Respond to and resolve incidents and service requests within SLAs
• Support network troubleshooting (patching, VLAN configuration, basic switch/router tasks)
• Document all changes and maintain up-to-date runbooks and procedures
• Participate in audits and compliance checks as required
• Support local staff based on tickets

• 3‑5 years’ experience in data center operations or enterprise IT infrastructure support
• Extensive hands‑on experience with server, storage, and network hardware (installation, troubleshooting, upgrades, and repairs)
• Experience with rack and stack, structured cabling, and cable management best practices
• Familiarity with environmental monitoring, power distribution (UPS, PDU), and cooling systems
• Knowledge of virtualization platforms (VMware vSphere, Hyper‑V), Windows and Linux server administration
• Experience with backup and disaster recovery solutions
• Understanding of security and access control systems within data centers
• Exposure to network administration (switches, routers, firewalls, VLANs, DNS, DHCP)
• Experience with hardware lifecycle management and inventory systems

We offer a comprehensive benefits package that includes:

• Health Insurance:
  Comprehensive medical, dental, and vision insurance plans
• Paid Time Off:
  Generous vacation days, sick leave, and holidays
• Professional Development:
  Opportunities for ongoing training

• Recruiter Screening
• Team Interview
• Case Interview
• Final Interview

Associate

Full‑time

Information Technology

Technology, Information and Internet