Meter Specialist

Position: Meters Specialist
Department: Allocated Admin
Reports To: DCA & Meters Supervisor
Salary Grade: DOE
FLSA Status: Full-Time / Non-Exempt / Hourly
Location: San Antonio, TX

DOCUmation is a privately-held technology solutions company that provides IT, print, and software-managed services to business and other organizations throughout Texas. Headquartered in San Antonio, TX, our company has been serving customers for more than 30 years.

Primary responsibility involves outbound phone calls and e-mails to customers to obtain meter readings.

• Keying meter readings into E-Automate
• Verifying if devices are reporting in collection software
• Work with other departments in maintaining and assessing equipment information

• Ideal candidate will offer 2-3 yrs. in Customer Service
• Phone and E-mail Etiquette
• Knowledge of Equipment and Customers
• Ability to Work with Minimal Supervision
• Clean/Professional Appearance
• Must be able to demonstrate proficiency with the following products and technology:
  • Outlook, Excel, and other Microsoft applications
  • Experience with E-Automate is helpful

• High School Diploma or GED

• Ability to control computer and telephone keyboard
• Ability to comprehend printed and electronic documents
• Ability to regularly speak clearly so listeners can understand
• Ability to understand the speech of others
• Generous Paid Time Off (PTO) policy.
• Parental and caregiver leave.
• Quarterly bonuses for eligible positions.
• Paid holidays.
• 401(k) plan with employer match.
• Pre-paid legal coverage available
• FSA and HSA options

Note:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.