Electronic Health Records Support Specialist
Job in
San Antonio, Bexar County, Texas, 78208, USA
Listed on 2026-10-28
Listing for:
Paycom - ATS
Full Time
position Listed on 2026-10-28
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Business Analyst, IT Support, Systems Administrator
Job Description & How to Apply Below
Category Information Technology## Description
** ELECTRONIC HEALTH RECORDS (EHR) SUPPORT SPECIALIST
**** GENERAL DESCRIPTION OF POSITION
** The Electronic Health Records Support Specialistt provides essential support for Brighton Center's Health Information Technology (Health IT) systems, including my Evolv and Bells AI, across Early Childhood Intervention (ECI), Special Education Support Services (SESS), Pediatric Therapy Clinic (PTC) and Preschool Intervention Team (PIT) programs. This role ensures users receive timely and accurate assistance through the help desk and is responsible for supporting system performance, data integrity, workflow consistency, and approved configuration standards.
The EHR Support Specialist supports user troubleshooting, system configuration, testing, documentation, training materials, data quality checks, and workflow optimization activities under established governance standards. The EHR Support Specialist serves as the operational support and monitoring role for EHR system performance, user experience, workflow consistency, and data quality. This position identifies recurring issues, supports testing and implementation of system changes, maintains user-facing documentation, and escalates trends or risks to the Director of EHR Systems & Governance for prioritization and governance review.
The EHR Support Specialist works under the direction of the Director of EHR Systems & Governance to ensure EHR systems are reliable, compliant, well-documented, and aligned with organizational standards.
** ESSENTIAL FUNCTIONS
**** Help Desk, User Support, and Ticket Trend Monitoring (35%)
*** Serve as primary point of contact for EHR support requests.
* Monitor, triage, and resolve help desk tickets within defined service expectations.
* Analyze ticket trends to identify root causes and recommend proactive system, documentation, training, or workflow-support improvements.
* Maintain routine summaries of ticket volume, issue categories, recurring problems, resolution times, user training needs, and system/vendor-related concerns.
* Escalate recurring issues, workflow breakdowns, system defects, access concerns, or training gaps to the Director for governance review and prioritization.
* Collaborate with system vendors, including Netsmart, to resolve issues and support system performance.
* Provide clear and effective communication to users regarding system issues, fixes, updates, and expected next steps.
* Support user onboarding and ongoing system navigation needs.
** System Configuration, Testing, and Implementation Support (25%)
*** Support system upgrades, releases, configuration updates, and testing activities.
* Collaborate with cross-functional teams to identify system and workflow-support needs under the direction of the Director.
* Configure forms, events, templates, fields, and workflows within system standards defined by leadership and governance processes.
* Support user acceptance testing, regression testing, release validation, and post-implementation monitoring for system upgrades, configuration changes, workflow updates, integrations, and new tools.
* Document testing results, unresolved issues, user feedback, and implementation risks for Director review.
* Assist in workflow optimization efforts designed to reduce manual work and improve efficiency within approved system standards.
* Document system changes, configurations, known issues, and support processes.
** Data Integrity, Workflow Monitoring, and Quality Assurance (20%)
*** Perform system audits to support data integrity and adherence to approved system workflows.
* Identify and escalate data quality issues, system inconsistencies, documentation errors, or recurring rework patterns.
* Support report configuration and validation to ensure system data supports program health, compliance, and leadership reporting needs.
* Partner with the Director and appropriate leaders to help distinguish between system, process, reporting logic, training, and user-adoption issues.
* Document observed workflow pain points, manual workarounds, duplicate data entry, inconsistent practices, and user behaviors that impact system efficiency, data quality, or compliance.
* Assist with current-state workflow reviews by providing ticket data,…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×