Omm

Omm IT Solutions | Permanent W-2 Employee / Corp2

Corp Contractor

San Antonio, United States | Posted on 05/05/2025

• Job Type Permanent W-2 Employee / Corp2
  
  Corp Contractor
• Compensation Negotiable
• State/Province Texas
• City San Antonio
• Country United States
• Work Authorization Only US Citizen
• Background Check/Public Trust Clearance Active TS/SCI and Full Scope Poly Clearance
• Job Opening J

Clearance:

• Active TS/SCI and Full Scope Polygraph Clearance Required (Expired within 18 Months is also acceptable)

Description:

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers.

Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Education & Years of

Experience:

• A Bachelor’s degree in a technical discipline from an accredited college or university is required
• 5 years of additional SA experience may be substituted for a bachelor’s degree.
• 15 years experience as a SA in programs and contracts of similar scope, type, and complexity is required.

Responsibilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide in-depth experience in trouble-shooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
• Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
• Support the design of systems, mission architecture and associated hardware.
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).
• Analyze and resolve complex problems associated with server hardware, applications and software integration.

A Bachelor’s degree in a technical discipline from an accredited college or university is required5 years of additional SA experience may be substituted for a bachelor’s degree.
15 years experience as a SA in programs and contracts of similar scope, type, and complexity is required.