IT Desktop Support II

Job Summary

• Provide Tier 2 desktop and endpoint support for laptops, desktops, and peripheral devices
• Diagnose, research, and resolve complex hardware, software, and operating system issues
• Support and maintain Windows 10/11 endpoints managed through Atera
• Create, modify, and maintain user accounts in Active Directory and Entra  accordance with approved access control policies
• Support Microsoft 365 applications, including Outlook, Teams, One Drive, and Share Point
• Provide clear technical instructions when rendering user support
• Order, provision, activate, and maintain wireless devices, including cell phones and mobile hotspots
• Coordinate ordering of new computers, monitors, and related IT equipment in accordance with procurement standards
• Maintain accurate inventory of all IT assets, including computers, mobile devices, and peripherals
• Track asset lifecycle status, assignments, warranties, replacements, and decommissioning
• Support endpoint security requirements, including device compliance, encryption, and update enforcement
• Assist with hardware upgrades, refresh cycles, and system conversions
• Support and troubleshoot printers, scanners, mobile devices, and other end-user peripherals
• Adheres to company policies & procedures for IT practices, company information
• Support ongoing IT initiatives such as operating system upgrades, application rollouts, and security updates
• Maintain accurate and timely documentation in Freshworks Service Desk ticketing system in accordance with IT policies and procedures
• Participate in required IT and security training and knowledge-sharing activities
• Adhere to IES IT standards, security policies, and confidentiality requirements, including protection of PII
• Perform additional duties as assigned by immediate supervisor.

• Associates Degree in Computer Science or related field; or equivalent work experience.
• Minimum 3 years recent desktop or endpoint support experience.
• Experience supporting Windows 10/11 endpoints and Microsoft 365 services.
• Working knowledge of endpoint monitoring and management tools (Atera preferred).
• Experience with hardware and software troubleshooting, upgrades, and conversions.
• Familiarity with remote support tools and service desk platforms.
• Strong written/verbal communication skills and organizational/time-management skills.
• Ability to interact effectively in supporting users via phone and internet-based tools and maintaining confidentiality of company and employee information.
• English & Spanish fluency (spoken/written) a plus.
• Successfully pass pre-employment (post-offer) background check, drug test, and MVR check.

IES Commercial, Inc. – DBA IES Electrical, a subsidiary of IES Holdings, Inc. (IES), an equal opportunity/affirmative action employer. IES is traded on the NASDAQ under the symbol IESC. IES Commercial, Inc. operates diverse business units across the United States, each focusing on distinct market segments and geographies, with some business units operating nationally. Safety is Priority One – and our record shows it.

401(k) Retirement Plan with company discretionary match, flexible medical-dental-vision insurance, short-term/long-term disability insurance, basic life/AD&D insurance, paid holidays, and highly competitive pay in addition to paid-time off.

If you need an accommodation as part of the employment process please contact IES Commercial & Industrial Division Human Resources at Phone: .

IES is an Equal Opportunity Employer
- Minorities/Females/Gender Identity/Sexual Orientation/Individuals with Disabilities/Protected Veterans.

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