Mid-Level Infrastructure Engineer - Event Management

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity As a dedicated Mid-Level Infrastructure Engineer supporting Event Management Pipeline, you will build a strong foundation in managing and supporting complex IT infrastructure environments. The successful candidate will be responsible for deploying, maintaining, and troubleshooting various infrastructure components, with a strong focus on automation and ensuring system reliability.

You will be responsible for creating, modifying, maintaining and supporting infrastructure and individual and integrated system components and solutions that enable business functions and IT Services. Balance availability, security, efficiency and functional requirements to help provide an optimized production service. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations:
San Antonio, TX or Plano, TX.Relocation assistance is not available for this position.

What you'll do:

Under limited supervision, designs scalable IT system infrastructure, implements system changes with consistency and autonomy, and automates service delivery and maintenance tasks; builds monitoring and tooling for systems.

Independently, resolves complex technology production issues by troubleshooting IT systems. Identifies opportunities for improvements and makes recommendations to management.

Analyzes complex outages and identifies opportunities for system improvements.

Understands and consistently exercises engineering best practices, concepts, and patterns.

Understands the customer and identifies solutions and ideas for the customer with some assistance.

Evaluates potential Technology solutions with some oversight.

Mentors' junior engineers and may being mentoring peer engineer.

Develop software defined infrastructure in code in CI/CD Pipelines.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree; OR 4 years of relevant education and/or experience.
4 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 2 years of experience in creating, modifying, and maintaining infrastructure and individual system components. Proficient level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.

Knowledge and understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks.

Understanding of cloud technologies and tools.

What sets you apart:

Operating Systems:
Solid Linux (Red Hat, CentOS, Ubuntu) and/or Windows Server administration.

Cloud,…