Manager, Digital Enablement

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair
360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, Digital Enablement to join our Digital Nexus technology team.

Responsibilities:

Lead the development and execution of end-to-end enablement strategies for Enterprise AI capabilities, custom AI agents, and AI-powered business solutions, driving awareness, readiness, adoption, and measurable business value across the organization; partner with product owners, technical teams, risk, legal, security, governance, and business stakeholders to understand AI capabilities, operational requirements, and governance considerations; translate complex technical concepts into clear business value propositions, user guidance, and adoption strategies

Direct stakeholder engagement activities to identify adoption barriers, assess organizational readiness, and ensure successful deployment of AI-enabled capabilities; design and execute communications, learning programs, role-based training, office hours, playbooks, and activation plans that drive successful adoption and responsible use of Enterprise AI solutions

Partner with technical and business stakeholders to support pilot and early access programs, and rollout activities; gather and synthesize stakeholder feedback to improve user experience, readiness, adoption, and business outcomes; create and implement adoption and value realization strategies to ensure successful uptake of Enterprise AI capabilities and related business process changes; conduct readiness assessments, stakeholder analyses, and adoption planning activities while proactively addressing risks and resistance

Establish and track key performance indicators (KPIs) to measure adoption, business value, and overall effectiveness of Enterprise AI initiatives; leverage data-driven insights to continuously accelerate value realization; support Enterprise AI governance objectives Collaborate across Enterprise AI, platform, and enablement teams to develop reusable enablement assets, measurement frameworks, communications templates, learning content, support models, and operational playbooks that drive consistency across AI initiatives

Provide leadership, coaching, and guidance to team members while fostering collaboration across cross-functional stakeholder groups to drive successful AI adoption outcomes Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

Minimum five years of recent experience leading digital enablement, organizational change management, product enablement, technology adoption, AI enablement, or related transformation initiatives, including experience supporting the adoption of AI, automation, analytics, or emerging technology capabilities

Bachelor's degree from an accredited college or university is preferred; minimum of a high school diploma or GED is required Working knowledge of generative AI, large language models, Responsible AI principles, AI governance concepts, and emerging AI technologies; experience supporting AI-related programs, products, or platforms is preferred

Experience leading communications, training, stakeholder engagement, adoption, or organizational readiness efforts for enterprise technology products, digital platforms, AI-enabled solutions, or transformation initiatives; strong understanding of digital enablement, product adoption, organizational readiness, and change management methodologies, frameworks, and best practices

Exceptional written, verbal, presentation, facilitation, and editorial skills with keen attention to detail and the ability to communicate complex technical concepts to both technical and non-technical audiences. Strong organizational, analytical, troubleshooting, and project management skills with the ability to manage multiple initiatives simultaneously in a fast-paced environment

Demonstrated ability to work effectively…