TCC Database & Systems Operations Specialist

• Base Pay $6,327.00 - $7,118.00 / Month
• Relocation Expense Covered No
• Required Degree 4 Year Degree
• Manage Others No

• Name Human Resource Services
• Phone
• Email

Provide technical and operational support for Texas Computer Cooperative (TCC) database, security, and system environments to promote system availability, data integrity, security, and operational efficiency.

Knowledge

• Bachelor's degree required from an accredited university; major in data science, technology, or business administration/management.
• Three years of database experience, including writing basic SQL queries, data extraction, and health monitoring.
• Three years of experience in technical support, system operations, or data analysis preferred.
• Experience creating dashboards/data visualizations using Power BI, Eazy BI, or Jira (or similar product).
• Hands‑on experience with AWS and cloud environment monitoring tools to maintain system health, performance, and operational reliability.
• Experience managing and configuring Endpoint Detection and Response (EDR) platforms and cloud security posture tools.
• Three years of relevant experience preferred.
• Experience and familiarity with AWS tools and services.
• Experience diagnosing and troubleshooting cloud computing
• Experience with monitoring and logging tools for cloud environments.
• Understanding of Software Development Life Cycle.
• Familiarity with Dev Ops practices and CI/CD pipeline tools.
• Exceptions to these requirements will be considered based on exemplary skills, training, and record of success.

• Provide timely Level II Helpdesk ticket resolution to regional ESC Consultants to maintain Service Level Agreements (SLAs).
• Assist DBA staff in maintaining data integrity and routine database maintenance tasks.
• Monitor the daily health of AWS RDS database instances and perform SQL data maintenance, extracts, and script validation.
• Serve as the primary operational administrator for assigned security platforms, including Sentinel One and AWS Security Hub.
• Configure and administer security tools to monitor and address vulnerabilities and maintain system security and availability.
• Troubleshoot and resolve complex Level II technical issues, including identifying solutions and workarounds, developing and executing custom SQL scripts, performing database recovery, and resolving failed automated processes.
• Select and implement immediate corrective actions to address critical system, security, and data integrity issues in accordance with established change‑control procedures; evaluate actions taken through post‑incident review.
• Monitor endpoint threat detection, manage agent deployment health, review isolation flags, and coordinate escalation pathways for infrastructure security incidents.
• Record and track issues from onset to resolution.
• Escalate issues after replication along with proper documentation.
• Track operational trends, support response velocity, and software deployment success across TCC tracking tools.
• Assist with building and maintaining TCC operational dashboards to communicate system performance, data integrity, and resource bottlenecks to leadership.
• Analyze system data to monitor support trends, deployment success rates, and product health. Build and maintain executive‑level dashboards to highlight system stability, technical debt, and workflow bottlenecks.
• Identify data integrity gaps within tracking tools and propose workflow automation improvements to reduce software delivery lead times and support response velocity.
• Communicate complex data findings to both technical and non‑technical stakeholders, ensuring everyone understands the impact on the ASCENDER roadmap.
• Propose and implement improvements to TCC systems and workflows…