IT Environment Support Engineer – Fresher

0 - 2 Years

Permanent

Job Description

We are looking for a motivated and technically inclined IT Environment Support Engineer to join our application support team. The candidate will be responsible for supporting IT environments, monitoring systems and applications, troubleshooting basic technical issues, and coordinating with senior technical teams to ensure smooth day-to-day operations.

This isan entry-level position with opportunities to learn enterprise applications,servers, databases, monitoring tools, and IT service management processes.

• Monitor application and IT environments for availability and performance.
• Perform daily health checks of servers, applications, interfaces, and scheduled jobs.
• Monitor batchjobs, background processes, and system alerts.
• Identify andreport system/application issues to the appropriate support team.
• Perform basic troubleshooting of application, connectivity, and environment-related issues.
• Create and update incidents and service requests in ITSM tools such as Service Now.
• Follow definedSOPs, runbooks, and operational procedures.
• Support application start/stop activities and basic environment checks under supervision.
• Monitor scheduled jobs and investigate failed or delayed jobs.
• Coordinate with application, database, infrastructure, and network teams for issue resolution.
• Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
• Participate in knowledge-transfer sessions and continuously develop technical skills.
• Support planned deployments, maintenance activities, and environment refresh activities.
• Follow ITIL-based incident, problem, and change management processes.
• Provide shift oron-call support when required.

• Basic understanding of Windows/Linux operating systems.
• Basic knowledge ofSQL and databases.
• Understanding of networking fundamentals such as IP, DNS, ports, and connectivity.
• Basic knowledge of application/server architecture.
• Familiarity withtroubleshooting concepts and log analysis.
• Basic knowledge of scripting such as Shell, Power Shell, or Python is an advantage.
• Knowledge of ITSMtools such as Service Now/JIRA is an advantage.
• Good understanding of MS Excel and MS Office.

• Knowledge of JDE,SAP, Oracle, Salesforce, or other enterprise applications is a plus.
• Exposure to monitoring tools such as Splunk, Dynatrace, App Dynamics, or similar toolsis desirable.
• Basic understanding of batch processing and job scheduling.
• Basic understanding of APIs, integrations, and interfaces is an advantage.

• Bachelor's degreein Computer Science, Information Technology, Electronics, or a related discipline.

• Good analytical and problem-solving skills.
• Good verbal and written communication.
• Willingness towork in a support environment and learn new technologies.
• Ability to followSOPs and operational processes.
• Good teamwork and coordination skills.
• Ability to workunder pressure and handle incidents professionally.
• Strong ownership and willingness to learn.

• Environment availability and monitoring
• Incident response and resolution
• Successful completion of daily health checks
• Job/batch monitoring
• SOP and process compliance
• Documentation and knowledge management
• Customer/user support
• Continuous technical learning

Sonata Software is an AI-first modernization engineering company that helps enterprises transform legacy systems into intelligent, scalable business platforms. Powered by its Platformation framework and Harmoni.

AI platform,Sonata delivers AI-led modernization across cloud, data, AI, Dynamics, test automation, and managed services. Headquartered in Bengaluru, India, Sonata hasmore than $1.2 billion in revenue and 6,400+ AI engineers supporting global delivery across regions including the US, UK, India, Malaysia, Mexico,Australia, DACH, and the Nordics. With deep partnerships across Microsoft, AWS,Salesforce, and Snowflake, Sonata helps Fortune 500 enterprises accelerate innovation, improve efficiency, and drive sustainable growth.

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Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion,disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law "