Mid-Level Mainframe Infrastructure Engineer – CICS Systems Programmer

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members.

Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity R0120610 Mid-Level Mainframe Infrastructure Engineer – CICS Systems Programmer USAA Mainframe Infrastructure team is looking for Mainframe Infrastructure Engineer who under direct supervision will work on the installation, configuration, maintenance, and tuning of IBM's Customer Information Control System (CICS) on mainframe z/OS operating systems.

At USAA, CICS is a mission critical application crucial for managing high-volume, online transaction processing. As a dedicated Mid-Level Mainframe Infrastructure Engineer – CICS Systems Programmer, you will directly contribute to enabling USAA’s Mission in delivering technology solutions for our members through effective administration of Customer Information Control System (CICS) on the Mainframe. The Individual contributor will be responsible for understanding, maintaining, managing, and troubleshooting CICS system and application issues for the overall CICS environment which is a complex CICS environment with over 700 CICS regions to support.

The individual contributor will be instrumental in the ongoing efficacy of customer-facing applications that rely on CICS environment usage and access. The Individual will continue to protect USAA’s members and brand through the execution of effective risk processes and related controls, and maximize operational efficiencies. The individual will share on-call, upgrades, updates, migrations, patching, working with team. The individual contributor will also help support expectations and requirements from the various lines of businesses and will work to diagnose and troubleshoot problems.

This role requires an understanding of mainframe technologies. Proficiency in programming languages like JCL and REXX, along with experience in mainframe tools and utilities, is essential. The work environment is typically dynamic and may require after-hours or on-call support to maintain the availability of mission-critical applications. We offer a flexible work environment that requires an individual to be in the office 4 days per week.

This position can be based in one of the following locations:
San Antonio, TX or Plano, TX. Relocation assistance is NOT available for this position. What you'll do:
System Installation and Maintenance:
Installing, configuring, upgrading, and maintaining CICS Transaction Server and related software. This involves applying vendor patches, fixes, and new product releases, often using tools like SMP/E. Performance and Capacity Management:
Monitoring CICS system performance, identifying bottlenecks, and tuning CICS regions to meet service level agreements (SLAs). This may involve analyzing performance data using tools such as Intellimagic, RMF and BMC Mainview. Problem Resolution:
Troubleshooting and debugging complex system and application issues, which can include analyzing system dumps and collaborating with application developers and software vendors for solutions. Developer Support:
Providing technical support to application development teams, which includes setting up and managing CICS regions and defining necessary application resources.…