Scientist Lead - Analytics

Position: People Scientist Lead - People Analytics
Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity This People Scientist Lead role sits within People Analytics in the HR Operations department of Human Resources and serves as the team's research scientist, bringing I/O psychology expertise in research design, causal inference, linkage research, and psychometrics to answer the organization's most important questions about its people. Apply advanced analytical and employee research methodologies to address complex, cross-functional workforce and employee experience challenges.

Leads the design and execution of large-scale analytics initiatives, uncovering systemic patterns, root causes, and predictive insights. Translates broad or evolving business challenges into structured analytical frameworks. Delivers executive-ready insights and establishes standards that elevate the quality, rigor, and impact of people analytics.

Multivariate statistics: multiple and logistic regression, factor analysis, cluster and latent class analysis, path analysis, structural equation modeling (SEM).Multilevel modeling: hierarchical linear and mixed-effects models for nested data (employees within teams, leaders, and locations).Psychometrics: classical test theory, reliability, exploratory and confirmatory factor analysis, measurement in variance, item response theory, and scale validation.

Causal inference: design and analysis methods for observational data and field experiments.

Programming: expert in R or Python for statistical modeling plus SQL for data preparation.

Mixed methods: qualitative analysis and text analytics or NLP on open-ended comments.

Responsible AI: applying AI/GenAI to people research with attention to bias, privacy, and validity.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in San Antonio, TX or Plano, TX. Relocation assistance is not available for this position.

What you'll do:

Leads end-to-end execution of complex, cross-functional analyses addressing association workforce and employee experience challenges.

Synthesizes multi-source people data to uncover systemic patterns, predictive indicators, and root causes.

Designs advanced analytical approaches such as diagnostic analysis, segmentation, predictive modeling, and mixed-method research for association level insight needs.

Translates broad, ambiguous business problems into structured analytical frameworks, hypotheses, and plans that guide high-impact analysis.

Delivers clear, executive-ready insights and recommendations that inform strategic talent and workforce decisions.

Partners with HR COEs, HRBPs and cross-functional leaders to define analytical needs and ensure insights drive action.

Establishes and reinforces analytical standards, methods, and quality controls to ensure rigor, consistency, and reliability across analyses.

Identifies and leads improvements to analytical tools, data sources, and processes to elevate insight quality and operational efficiency.

Mentors and guides peers and team members to strengthen analytical capability and data storytelling across the team.

Lead the exploration, implementation, and…