Process Improvement Lead Analyst Vice President

Job d:

Location:

San Antonio, Texas, United States Salary: $93,440.00 - $Category:
Operations
- Core Company:
Citi The Process Improvement Lead Analyst is a senior-level position responsible for leading the end‑to‑end design, execution, and delivery of dispute modernization initiatives through the implementation of emerging technologies, including AI/ML, Robotic Process Automation (RPA), and Business Process Management (BPM) solutions. This role acts as the business architect and focal point for multiple Dispute transformation initiatives, owning delivery from business needs identification through implementation, testing, validation, and change management.

The position partners closely with Operations, Technology, Risk, Compliance, and other cross‑functional stakeholders to ensure solutions are aligned with operational, regulatory, and organizational objectives and deliver measurable, sustainable outcomes.

Responsibilities:

Lead the end‑to‑end implementation of emerging technology solutions (AI/ML, RPA, BPM, advanced analytics) across the Disputes organization.

Translate operational, regulatory, and organizational objectives into clear technology transformation roadmaps and business requirements with defined milestones, KPIs, and tangible business outcomes.

Serve as business architect for the Dispute organization, ensuring solutions are scalable, compliant, and aligned to enterprise strategy.

Drive continuous improvement by identifying opportunities to automate, digitize, and streamline dispute processes.

Act as the primary liaison between business operations and technology teams, ensuring requirements are clearly defined, prioritized, and delivered as intended.

Experience leading transformational efforts through automation of manual processes leveraging BPM, RPA or PLM applications

Experience performing end-to-end gap assessments, thorough root cause analysis and formulating recommendations to address findings

Perform User Acceptance Testing and platform rollouts

Serve as technical authority for an area within the business providing advice and counsel related to the technology or operations of the business as well as provide operational assistance

Perform analysis to define problems, develop innovative solutions, streamline operational processes and expand Operations capabilities for new products and services

Communicate regularly with all Operations teams and departments

Analyze existing operational processes and apply creativity to complex situations, as needed

Has the ability to operate with a limited level of direct supervision.

Can exercise independence of judgement and autonomy.

Acts as SME to senior stakeholders and /or other team members.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Proven track record leading complex initiatives and setting direction on execution of transformational efforts

Ability to collaborate and partner with cross-functional teams to obtain proper buy-in prior to implementation of initiatives

Coaching and mentoring skills to develop less-experienced teammates

Effective communication skills to report health status and progress of initiatives to senior leadership teams and stakeholders

Strong analytical skills to perform business modeling and data model analyses

Qualifications:

6-10 years of experience

Demonstrated experience leading large-scale business process improvements or business modernization…