Sr. Practice Manager AI Agentic Ops

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class

partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents.

Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

The Senior Practice Manager, AI Agentic Ops is a people-focused technical sales leader responsible for strategy, go-to-market, and thought leadership for agentic operations within Applied AI: the design, deployment, governance, and run-state management of AI agents in enterprise environments. This leader provides technical direction and business guidance to corporate leaders and field sales, builds and develops a team of high-performing technical solution architects and specialists, and helps meet global gross profit and net contribution goals through innovative technical programs and field enablement.

The role leads partner execution across hyperscaler, agent platform, and AI control plane vendors, and works across the Workforce AI, AI-Native Engineering, Data Platforms, and Emerging AI practices so that operational readiness, governance, and cost control are part of every agentic engagement.

Responsibilities:

• Develop and execute the AI Agentic Ops go-to-market strategy, including agent lifecycle management, observability, governance, and operating models for production agents
• Lead, coach, and develop the team, using tools such as the Job Performance Matrix to manage performance, development, and engagement
• Build and productize agentic readiness and operating model assessments that convert into advisory and delivery engagements
• Support partner execution, including joint sales plays, co-sell motions, enablement, and pipeline development with hyperscaler, agent platform, and AI control plane partners
• Help define reference architectures, workshops, briefings, and demos covering agent orchestration, identity and access for agents, policy enforcement, monitoring, and incident response
• Establish governance and risk frameworks aligned to NIST AI RMF, the EU AI Act, and sector-specific requirements, including human-in-the-loop controls, auditability, and agent permissioning
• Partner with security and Fin Ops teams on agent security posture and token and consumption cost governance
• Drive field enablement through virtual teams, roadshows, and all-hands meetings, and provide business leadership to sales teams on account profiling and sales plays with CIO, CTO, COO, CISO, and line-of-business stakeholders
• Drive the team in creating technical proposals, leveraging Professional Services, Global Supply Chain, ATC Labs, and…