SAM Data Team Lead; VA ESOM

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Kentro is hiring for a SAM Data Team Lead to support the VA ESOM contract
. We are looking for a skilled and analytically driven SAM Remediation Data Team Lead to support the Department of Veterans Affairs’ enterprise-wide Software Asset Management (SAM) Remediation on Service Now. This role sits at the intersection of data engineering and software asset intelligence, responsible for leading the data team, designing, building, and maintaining the analytics infrastructure that enables data-driven decision-making across the SAM program.

The ideal candidate combines deep Service Now Platform Analytics expertise and management experience with strong data modeling skills and a passion for translating complex data into actionable compliance and optimization insights. This is a critical role in advancing the VA’s SAM maturity and ensuring stakeholders have the intelligence they need to manage software assets effectively at enterprise scale.

Remote This position can be performed remotely within the United States and will support Eastern Time working hours.

The anticipated base salary range for this position is $115,000 –$165,000 annually and reflects Kentro’s good-faith expectations at the time of posting. Final compensation is determined based on the role’s requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements.

This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.

• Lead and manage the SAM Data Team, providing day‑to‑day oversight of the SAM Data Team, including task assignment, quality review, and progress tracking against remediation targets.
• Mentor, support and guide staff in career development including recurring one‑on‑one meetings and performance evaluations.

• Delivering meaningful analytics requires a strong foundation in both the platform and the underlying data. This engineer will:
• Design, build, and maintain Service Now Platform Analytics reports and dashboards tailored to SAM program needs, including software usage, compliance status, and license optimization opportunities.
• Translate stakeholder reporting requirements into functional analytics solutions within the Service Now environment.
• Ensure dashboards and reports are performant, accurate, and accessible to both technical and non‑technical users.
• Establish and document standards for report naming conventions, data refresh cadences, and dashboard governance.

• Design and implement data models that support software asset tracking, compliance monitoring, and usage trend analysis within Service Now SAM.
• Identify, evaluate, and integrate relevant external data sources — such as software publisher catalogs, contract data, and procurement records — into the Service Now platform to enrich internal analytics.
• Collaborate with…