Sr. Implementation Specialist

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech;
Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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The Sr Implementation Specialist serves as an experienced implementation professional responsible for leading complex software configuration, testing, and customer onboarding activities across Alkami Digital Banking implementations. This role independently manages implementation execution for diverse customer environments, including onboarding and live-client work, coordinates cross-functional delivery efforts, and guides customers through configuration, testing, cutover readiness, and launch activities to ensure successful implementation outcomes and positive customer experiences.

The position applies advanced product knowledge, troubleshooting expertise, and project coordination skills to resolve implementation challenges, support operational readiness, and improve implementation quality and efficiency. The Sr Implementation Specialist operates independently on complex engagements, contributes to process improvements, and provides functional leadership within assigned product or implementation ownership areas.

• Lead complex software implementation activities by configuring and customizing Alkami products to support customer onboarding, testing, training, and launch readiness requirements across diverse implementation environments
• Independently manage customer implementation engagements by coordinating configuration tasks, ticket-driven workflows, project milestones, and stakeholder alignment across customers, vendors, and internal teams throughout project execution
• Guide customers through user acceptance testing and operational readiness activities by facilitating testing sessions, validating workflows, troubleshooting issues, and supporting implementation and cutover readiness requirements
• Perform advanced functional and integration testing by analyzing system behaviors, validating configurations, documenting results, and resolving implementation-related discrepancies prior to deployment
• Troubleshoot complex configuration, usability, and implementation issues by performing root-cause analysis, identifying corrective actions, and coordinating resolution efforts across technical, operational, and vendor stakeholders
• Collaborate with customers and third-party vendors by gathering configuration requirements, validating implementation details, and ensuring external dependencies are aligned with project timelines and delivery objectives
• Provide regular implementation updates to customers, vendors, and internal stakeholders by…