Epic PB Implementation Analyst

Prominence is looking for an experienced Epic Resolute Professional Billing (PB) Analyst to support a health system through go-live stabilization. This role will resolve post-live PB issues, stabilize charge and claim workflows, and help the customer's team reach steady-state operations.

Prominence is a healthcare technology strategy and implementation firm, focused on helping the nation's leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it's guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost.

Ranked as a best place to work over 27 times (and counting!), Prominence's culture provides consultants with a supportive environment that allows you to innovate and grow your career in healthcare IT. Additional information is available on our website.

• Perform Epic-related consulting and advisory services, including but not limited to the following:
• Triage, troubleshoot, and resolve PB issues reported during go-live and stabilization, prioritizing by financial and operational impact
• Monitor charge review, claim edit, and other PB work queues to identify and fix the build issues driving backlogs
• Investigate claim rejections and denials, and correct the build or workflow issues behind them
• Partner with billing office, coding, and clinic operations staff to resolve workflow issues and reinforce correct system use
• Coordinate with Ambulatory, Cadence, Prelude, and other integrated application teams on cross-application issues
• Build and test fixes following the customer's change control process
• Track stabilization metrics such as charge lag, work queue volumes, and claim acceptance rates, and report progress and risks to project leadership
• Create build documentation and knowledge transfer materials to hand off ongoing support to customer analysts
• Additional duties as may be required to successfully deliver a project
• May be invited to participate in corporate functions, events, and meetings

• Active Certification:
  Resolute Professional Billing
• Hands‑on experience supporting Resolute PB through go‑live and stabilization
• Working knowledge of PB charge review, claim edits, work queues, and denial analysis
• Ability to ramp up quickly and prioritize high‑impact issues in a fast‑moving environment
• Strong communication skills, with experience working directly with billing operations stakeholders
• Demonstrated ability to deliver successful projects remotely

Prominence is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion. We've won Modern Healthcare's Best Places to Work Award and have been voted to Chicago's 101 Best and Brightest companies list three years running. Our most recent designation is being named in the top 10 by Consulting magazine as one of the Best Small Firm to Work For.

Prominence is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion. We are excited to offer the following benefits for this position:

• Competitive Salaried and Hybrid Compensation Plans
• Health Care Plan (Medical, HSAs, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Dependent & Health Savings Accounts
• Short…