Advanced Technology Specialist Job San Antonio area,Texas USA,IT/Tech

Commitment to Mission

At Lone Star College System, every employee contributes to our mission of providing transformational educational opportunities that help individuals get from where they are to where they want to be. Guided by our vision to lead higher education through high-quality, affordable, and innovative learning opportunities, employees are expected to exemplify professionalism, integrity, accountability, and collaboration.

Through our One LSC Philosophy
, we deliver excellent and uniform customer service, providing consistent information, and uniformly helping every student regardless of physical location, modality, college, campus, center, or medium.

This commitment supports Lone Star College System's strategic goals:

Opportunity through financial resilience

Leading in academic excellence

Strength in culture and talent development

Connections through bridges of prosperity

Great Colleges to Work For

Lone Star College System is proud to be recognized as a Great Colleges to Work For institution by The Chronicle of Higher Education. This recognition reflects our commitment to creating an organizational culture where employees are valued, supported, and empowered.

Campus Marketing Statement

Lone Star College-Houston North Fallbrook

With 100,000 students and counting, Lone Star College System provides transformational educational opportunities that help individuals get from where they are to where they want to be. The two-year institution is training tomorrow's workforce today, offering more than 200 degrees and certification programs that empower students to take the next step.

Lone Star College System has eight main campuses and more than 20 locations in the Houston area. Learn more .

Lone Star College-Houston North Fallbrook delivers higher education opportunities to a traditionally underserved area of Houston and serves as our Innovations and Sports Hub. The 55,000 square-foot facility offers 14 classrooms, two computer labs, and two science labs for students to take core courses to earn Associate of Arts and Associate of Science degrees.

Hiring for 2 locations:

LSC
- Houston North Fallbrook, 12750 Walters Road, Houston, TX 77014

LSC
- Houston North Greenspoint, 250 N. Sam Houston Pkwy

E., Houston, TX 77060

Job Description PURPOSE AND SCOPE

The Advanced Technology Specialist troubleshoots and resolves technical issues on audio/visual, PC, and server technologies. Coordinates vendor-led audio/visual projects from inception to completion. Provides technical training and documentation of audio/visual, PC, and server technologies to junior technicians. In addition, this role provides excellent customer service to users. The Advanced Technology Specialist supports management by maintaining adherence to standards and policies, documenting and analyzing data, and keeping records, and acting as an expert in software, hardware and troubleshooting issues and requests.

In this role, it is very important to deliver effective communication with technical and non-technical personnel within and across organizations.

ESSENTIAL JOB FUNCTIONS

Acts as lead and handles disagreements, conflicts, and unexpected problems in ways that maximize team effectiveness for the PC Desktop and/or AV area; primary point of contact for elevated issues and mitigation of highly complex internal and external problems

Collaborates with OTS developers to improve end user experience with applications, performing relevant research and presenting findings

Researches products and services and regularly makes decisions on purchases and diagnostic needs. Responsible for ensuring operational budget for materials is used effectively and in accordance with Lone Star College mission objectives

Assists customers through consultation, diagnosis, and implementation of solutions that are reasonable within resources available and that will leverage existing PC Desktop and/or AV technologies at the College

Maintains updated knowledge of PC Desktop and/or AV systems to act as Subject Matter Expert for area

Develops improvements and innovations to enhance team's performance

Manages personal work tickets as well as the departmental queue

May manage projects, either intra-OTS or with customers

Responsible for other reasonable related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Highly detailed understanding of Windows and Mac operating systems and/or AV systems as required
Background of strong customer service orientation
Highly skilled at explaining technical subjects to non- technical as…