Senior End User Support Specialist - Night Shift

International Motors is seeking a Senior End User Support Specialist – Night Shift to join our End User Support organization. This position provides hands‑on technical support to employees during the night shift, focusing on troubleshooting and resolving end‑user technology issues, maintaining service continuity, and ensuring incidents and service requests are handled accurately and efficiently during off‑hours coverage.

General Posting statement for salaried night shift roles:

As International Motors continues to grow in San Antonio, we are expanding our production operations with the introduction of a night production shift. The night shift is Monday through Thursday from 5:30 PM to 4:00 AM
, with production planned to begin in early 2027. This is a salaried position supporting a manufacturing operation. While the primary schedule aligns with the designated production shift, employees are expected to provide operational support as needed to meet business objectives. This may require working outside normal production hours, including extended shifts, production startup activities, recovery efforts, and occasional weekend support based on operational requirements.

Shift Differential: 10% differential upon transitioning to Night Shift work schedule.

• Diagnose and resolve end-user hardware, software, access, Microsoft 365, and workplace technology issues.
• Manage incidents and service requests through the IT service management process, including documentation, resolution, and escalation when necessary.
• Support endpoint-related activities such as device troubleshooting, configuration, replacement, and general lifecycle support.
• Work with infrastructure, application, security, and other IT support teams when issues require additional expertise.
• Identify recurring problems and document solutions or knowledge that can improve future support.
• Provide professional, customer-focused support while maintaining service expectations during the night shift.

• Bachelor's degree and at least 1 year of experience providing IT technical services and support using network remote access

OR

• Master’s degree and no experience

OR

• At least 3 years of experience providing IT technical services and support using network remote access

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

• Strong Windows desktop and laptop troubleshooting skills and familiarity with Microsoft 365 applications.
• Experience supporting enterprise hardware, software, user access, and endpoint-related issues.
• Experience with Service Now or another IT service management/ticketing platform.
• Strong problem-solving skills and the ability to work independently during night-shift coverage.
• Clear written and verbal communication skills with a strong customer-service mindset.
• Ability to manage multiple incidents and requests while appropriately prioritizing business-impacting issues.

This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting

The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.

About TRATON
With its brands Scania, MAN, International, and Volkswagen Truck & Bus,TRATONSE is the parent and holding company…