It Cybersecurity Specialist; Custspt​/Infosec)

Summary

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the PROFESSIONAL Work Category at the FULL PERFORMANCE Work Level within the CES Occupational Structure.

It is located in the DISA
- Global Service Desk Division- DISA - IT6 / Global Service Desk Division.

Summary

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the PROFESSIONAL Work Category at the FULL PERFORMANCE Work Level within the CES Occupational Structure.

It is located in the DISA
- Global Service Desk Division- DISA - IT6 / Global Service Desk Division.

Duties

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• Duties may vary based on organization and work role of the position selected for but may include the following:
• Serves as a technical analyst and primary customer liaison.
• Resolves problems involving integration or configuration issues of a wide variety of applications and desktop configurations.
• Provides technical advice and assistance to include troubleshooting, diagnosing, and resolving customer application problems.
• Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements.
• Reviews, validates, and standardizes problem resolutions for inclusion in the problem resolution database.
• Applies information security/information assurance policies, principles, and practices in the delivery of customer services.

Requirements

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Conditions of employment

• Must be a U.S. Citizen.
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• Drug testing may be required. Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency will be required to submit to urinalysis for illegal drugs prior to appointment or placement.
• Shift work may be required.
• Recall/On Call 24/7 may be required.
• Rotating shifts may be required.
• Incumbent will be required to complete Foundational and/or Residential Qualification requirements and any future Cybersecurity Workforce qualification/credentialing requirements as defined by the DoD 8140 policy.
• Position is designated as Mission Essential and incumbent may be required to report to work or relocate to a new duty location, within the United States, in times of local/national emergency.
• Must be able to obtain/maintain the required security clearance level (Secret, Top Secret, or TS/SCI with Yankee White eligibility (depending on specific positions filled).
• Salary to be determined based on duty location after selection.
• The Full Performance Level (FPL) may be GG-09, GG-11, or GG-12 and is determined based on the position being filled. Management has the discretion to select candidates at grade levels below the FPL and promotions are not guaranteed.
• Cost-of-Living Allowance (COLA) is authorized for Ford Island/Pearl Harbor, Hawaii. This rate is subject to change without notice.
• This position may require polygraph examination depending on the position selected for. Notification of polygraph requirement if required will be given at time of offer.

Qualifications

In order to qualify for this position, you must meet the requirements described below.

Applicants must possess either education, as described below, or have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process.

GG-07, GG-09, And GG-11 Basic Requirements

Undergraduate or Graduate

Education:

Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24…