Technical Account Manager, Commercial
Listed on 2026-11-05
-
IT/Tech
Cloud Computing: Infrastructure & Operations, Cybersecurity, Systems Administrator, IT Consultant
For our client, we are seeking a Technical Account Manager, Commercial to join the team of a leader in the Information Technology space.
This role will serve as a trusted technical partner to commercial and federal customers, guiding them through deployment, configuration, onboarding, and ongoing adoption across varied enterprise environments. The position will bridge customer needs with internal support and success teams, ensuring technical escalations are resolved efficiently and customers receive a high-quality experience. The work will center on identity and access integration, network configuration, and proactive health monitoring to drive successful implementations and long-term platform value.
Location:
Remote
Compensation: $130,000 – $160,000 annually
Responsibilities- Serve as the primary technical point of contact for federal and commercial customers
- Guide customers through deployment, configuration, and onboarding across various environments
- Advise on identity and access integration and network configuration
- Own technical escalations and drive issues to resolution
- Lead technical check-ins and platform health reviews alongside the Customer Success Manager
- Monitor usage and environment health to recommend optimizations
- Train customer administrators to foster self-sufficiency
- 5+ years in technical account management or a similar post-sale technical role in B2B SaaS or cybersecurity
- Hands‑on experience with enterprise IT and security, including identity and access management
- Experience deploying or supporting cloud-based solutions on AWS, Azure, or government cloud environments
- Proven track record of managing escalations across enterprise or government accounts
- Ability to clearly explain technical topics to diverse audiences
- Proficiency with Salesforce, Jira, and Confluence
- Authorized to work in the United States without visa sponsorship
- Medical, dental, and vision insurance
- Parental leave
- Life and disability insurance
- 401(k) plan with employer‑matching contributions
- Performance bonus based on company-wide performance
- Investment in employee development and tools for collaboration
Our client is an equal opportunity employer.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).