Incident Response Manager

- Incident Coordination and Investigation:
Coordinate security and data incidents from initial detection through resolution, supporting timely triage, severity assessment, investigation progress, and closure across a range of incident types, including data breaches, privacy events, fraud, identity concerns, unauthorized access, and data exposure.

- Cross-Functional Stakeholder Management:
Serve as the primary coordination point for Legal, HR, IT, Global Security, forensic investigators, Data Loss Prevention (DLP), and business teams. Ensure stakeholders remain informed, responsibilities are clear, and investigations progress without unnecessary delays or conflicting communications.

- Executive Communication and Reporting:
Prepare timely incident updates, executive briefings, and management reports that clearly communicate incident status, risks, remediation progress, and emerging trends to support informed decision‑making.

- Incident Tracking and Remediation:
Maintain the incident tracking system and ensure every action item, remediation measure, and follow‑up task has an assigned owner and deadline. Monitor progress, resolve coordination bottlenecks, and drive outstanding actions through completion.

- Process Improvement and Governance:
Maintain and enhance incident response playbooks, procedures, escalation pathways, and reporting standards. Support post‑incident reviews, document lessons learned, and implement improvements to strengthen response effectiveness.

- Security and Business Continuity Integration:
Collaborate with Data Loss Prevention, Governance, Risk and Compliance (GRC), and Business Continuity Planning (BCP) teams to align incident response practices with broader security and resilience initiatives. Contribute to ransomware simulations and business continuity exercises.

- Regulatory and Compliance Support:
Help ensure incident handling aligns with applicable privacy, regulatory, and compliance obligations in collaboration with Legal and Compliance stakeholders.

- Operational Readiness:
Identify gaps in incident coordination, communication, escalation, and remediation processes, recommending practical improvements while remaining available to support urgent incidents outside standard business hours when necessary.

- Professional

Experience:

At least 5 years of relevant experience in incident response, security operations, governance, risk and compliance, or a related security coordination function, preferably within a large organization or consulting environment.

- Education:

A bachelor's degree is required, preferably in Information Security, Information Technology, Information Systems, or a related discipline.

- Incident Management Expertise:
Demonstrated experience coordinating investigations or incidents involving multiple teams, stakeholders, and competing priorities, with a working knowledge of incident response frameworks and established security practices.

- Security Knowledge:
Familiarity with security domains such as data loss prevention, identity and access management, privacy incidents, fraud investigations, and unauthorized access.

- Communication

Skills:

Excellent written, verbal, and presentation skills, with the ability to communicate complex incident details clearly and calmly to both technical teams and executive audiences.

- Organization and Execution:
Strong project coordination and organizational skills, including the ability to manage multiple concurrent incidents, track action items, maintain accurate records, and ensure timely follow‑through.

- Analytical Judgment:
Ability to assess incident information, identify risks and recurring patterns, synthesize data, and prepare meaningful reports that support leadership decisions.

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