SAP FICO Consultant

Endpoint Operations Engineer

Location:

100% Remote

Employment type:

Contract

• Monitor, analyze, and remediate software deployments across enterprise systems using SCCM / MECM.
• Proactively identify and resolve failed application or patch installations.
• Troubleshoot Windows OS issues, performance problems, and endpoint reliability issues.
• Package vendor software for deployment, validate, and deploy software packages using PSADT or similar frameworks.
• Perform root cause analysis on recurring endpoint or deployment issues and document resolutions.
• Utilize Nexthink to analyze endpoint behavior, performance, and user experience metrics.
• Maintain and update endpoint health dashboards and deployment reports.
• Partner with infrastructure, security, and automation teams to improve endpoint stability and compliance posture.
• Work endpoint-related problem tickets escalated from the Help Desk, ensuring timely resolution and detailed documentation of root cause and corrective actions.
• Support incident response and escalation for high-impact endpoint or deployment incidents.

• 5+ years of hands‑on experience with Microsoft SCCM / MECM (application deployment, collections, baselines, reporting).
• Strong Windows OS troubleshooting background, including registry, event logs, and system performance diagnostics.
• Proven ability to investigate failed deployments, log review, and issue remediation at scale.
• Experience with Power Shell for automation and diagnostics.
• Understanding of software packaging processes (e.g., MSI, EXE, PSADT).
• Excellent analytical, communication, and documentation skills.
• Ability to work independently and collaborate with remote teams in a large enterprise environment.

• Familiarity with Nexthink or other endpoint analytics tools.
• Experience integrating MECM with Intune or other cloud management extensions.
• Experience with reporting tools (SQL queries, Power BI, SSRS).
• Understanding of endpoint security configurations, patch compliance, and software inventory management.