User Experience and Assessment Coordinator, Libraries and Museums

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond.

UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has also been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online , on UT San Antonio Today or on X , Instagram , Facebook , You Tube or Linked In .

Salary Range
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Starting $60,918 annualized, commensurate with education, experience, and qualifications.

Job Type
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Full Time

Posting Close Date
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Applications will be accepted through 11:59 PM CDT on the listed close date. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications have been received.

The User Experience and Assessment Coordinator will lead a data-informed assessment program, analyze findings, and translate insights into actionable recommendations.

They will use digital methods to communicate the organization’s story and promote collaboration, sound data practices, and critical inquiry.

The coordinator will also apply qualitative and quantitative user experience research methods to foster user-centered thinking across the organization, ensuring that user perspectives inform decision-making.

• Leads the development and growth of data analysis and visualization practices, using expertise, curiosity, and storytelling to inform organizational decisions.
• Designs, develops, and maintains interactive dashboards, reports, and visual analytics solutions in Microsoft Power BI.
• Collects, analyzes, visualizes, and validates library and user data from sources such as library systems, vendor statistics, observations, surveys, interviews, and focus groups.
• Monitors data quality and maintains systems for managing and communicating reliable data for internal decision-making and external reporting.
• Partners with program leaders, technical teams, data stewards, and client stakeholders to define metrics, key performance indicators (KPIs), reporting standards, and analytical approaches.
• Conducts user experience testing and heuristic evaluations of systems, spaces, and services; analyzes findings and recommends improvements.
• Maintains the data governance framework and provides guidance on data analysis, visualization, and reporting through consultation, training, and documentation.
• Coordinates data collection for annual reporting for the Libraries and Museums.
• Performs other duties as assigned.

• Bachelor’s Degree in a related field.
• Three (3) years of experience with data manipulation, analysis and visualization; or related work experience.
• This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

• Master’s degree in a related field.
• Competency with data visualization tools and languages like Tableau, Power BI, R and Python.
• Experience with statistical analysis and interpretation.
• Skills in and experience with quantitative and qualitative research methodologies, such as surveys, interviews, or focus groups.
• Experience conducting user experience research and testing.
• Experience in academic libraries and knowledge of assessment tools…