ServiceNow Digital Arch. Presales Director

Req : 396638

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Service Now Digital Arch. Presales Director to join our team in Plano, Texas (US-TX), United States (US).

Location:

Remote if based in the United States (with occasional travel as needed)

NTT DATA is seeking a dynamic and experienced Service Now Pre-Sales Solution Consultant who combines deep technical solutioning expertise with strategic pre-sales capabilities. This role will lead complex, cross platform, multiple industries pre-sales and competitive offerings lifecycle management partnering closely with practice sales/GTM, marketing, delivery, alliances to accelerating customer, partner outcomes and practice growth.

• Support opportunity qualification and Lead discovery, and solution strategy for complex multi‑industry pursuits; establish win themes and differentiation by vertical and the depth of the solution.

• Create a end to value map and orchestrate solution pursuit (Product experts, Tech architects, GTM, delivery leaders) ensuring compelling proposals and differentiators.

• Own the technical/ solution design narrative across discovery, PoVs/PoCs, solution reviews, and solution defense.

• Design end‑to‑end solution architecture leveraging Service Now AI and Workflows solutions across Generative AI Controller, AI Search, Process Optimization, and predictive intelligence to deliver measurable outcomes.

• Define an integrated/secure platform solution strategy across cloud, identity, observability, cybersecurity, enterprise apps.

• Balance configuration vs. customization, performance, security, and data governance; articulate tradeoffs and roadmap implications.

• Estimate effort, define scope, and align deliverables with client expectations and budget constraints.

• Support pricing strategies and resource planning for the phases of the engagement.

• Lead value discovery tailored to each industry; translate pain points into value hypotheses and defendable TCO/ROI tied to client KPIs.

• Prototype user‑centric experiences across ITSM, CSM, HRSD, SPM, IRM/GRC, Sec Ops, ITOM/CMDB, App Engine—and industry workflows (FSI, Healthcare/Life Sciences, Public Sector, Manufacturing/Energy, Retail/Consumer, Telecom/Tech).

• Create outcome‑based roadmaps and optimize solution scope to align with budget, entitlements, and roadmap; collaborate with sales/GTM

• Create/evolve Service Now offerings (solution packages, accelerators, reference architectures) with clear value propositions, pricing/packaging, qualification criteria, and delivery approach.

• Build sales and pre‑sales enablement assets (demo scripts, discovery guides, scoping templates, value calculators, one‑pagers, customer stories).

• 6-8 years of pre‑sales consulting experience for global enterprises within the Service Now ecosystem (or adjacent workflow platforms).

• Proven expertise in complex, cross‑industry deals: discovery through close, executive storytelling, solution governance.

• Deep hands‑on understanding of Service Now AI capabilities (Now Assist, Generative AI Controller, AI Search), cross platform architecture, product knowledge and how to apply them to real business outcomes.

• Excellence in value‑based solutioning, value journey creation (TCO/ROI), and outcome‑centric road mapping.

• Experience creating offerings (pricing/packaging, enablement assets) and running integrated campaigns with GTM, marketing…