Digital Technical Product Manager Lead - Omni Modernization

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

We are seeking a dedicated Digital Technical Product Management Lead - Omni Modernization.

We offer a flexible work environment that requires an individual to be in the office 4 days per week . This position can be based in our San Antonio, TX;
Plano, TX;
Colorado Springs, CO;
Phoenix, AZ;
Chesapeake, VA or Tampa, FL offices. Relocation assistance is not available for this position.

Are you passionate about digital product development and leveraging technical expertise to drive innovation? We are seeking a dynamic and experienced Digital Technical Product Manager to join our team. As a key member of our product management team, you will be responsible for overseeing the end-to-end lifecycle of digital products, from ideation to launch and beyond. Your role will involve collaborating with cross-functional teams, including IT, design, product management and marketing to deliver cutting‑edge solutions that meet both user needs and technical requirements.

If you are a strategic thinker with a strong U/X and technical background and a proven track record of delivering successful digital products,

• Independently leverages Digital or Technology research, business and market intelligence, and data‑driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
• Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.
• Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
• Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences.
• Continuously leverages expert data‑driven problem‑solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members.
• Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented.
• Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies.
• Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
• Actively manages ambiguity, inf