Manager, Release & Change Management

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair
360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, Release & Change Management to join our Digital Nexus organization.

Responsibilities:

Lead and direct day-to-day enterprise Change Enablement and Release Management operations, ensuring full adherence to governance frameworks, lead times, deployment standards, and risk mitigation protocols

Chair and facilitate regular Change Advisory Board (CAB) reviews and convene Emergency CABs (ECAB) during critical production incidents and off-cycle changes to safeguard enterprise service stability

Own, optimize, and govern the enterprise release calendar, actively mediating scheduling clashes, cross-tower environment dependencies, change avoidance periods, and go-live readiness checkpoints

Serve as a dedicated People Management Leader (PML), providing direct coaching, conducting performance evaluations, balancing team capacity across release windows, and driving career progression for direct reports

Partner with Dev Sec Ops , Platform Engineering, and Application teams to modernize change governance by integrating automated approvals, standard change pre-authorizations, and CI/CD deployment pipelines

Drive continuous improvement and operational efficiency by implementing enterprise Generative AI and Service Now Now Assist capabilities to streamline change risk scoring, CAB briefing digests, and release telemetry reporting

Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

Minimum five years of recent progressive experience in IT Service Management, with at least three years specifically leading enterprise-scale Change and Release Management in a complex, multi-platform environment

Minimum two years of formal people management leadership (PML) experience, including coaching, performance enablement, workload distribution, and talent development

Bachelor's degree from an accredited college or university in computer science, information systems, business administration, engineering, or a related field is preferred; minimum of a high school diploma or GED is required; or a minimum seven years of IT Service Management experience; ITIL Foundation certification (v3 or
4) required; advanced ITIL credentials (for example, ITIL 4 Managing Professional, ITIL Practitioner/Intermediate) and Agile frameworks (for example, CSM, SAFe Agilist, PMI-ACP) are preferred

Strong working knowledge and administrative governance oversight of Service Now (specifically Change Management, Release Management / Digital Product Release, and CMDB integration), alongside familiarity with modern CI/CD automation tools (for example, Azure Dev Ops, Git Hub Actions)
Proven experience or familiarity with AI-assisted ITSM operations (for example, Service Now Now Assist, enterprise GenAI models) for risk detection and workflow automation, accompanied by executive-level communication, negotiation, and audit compliance skills

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S.…