Servicenow lead developer

JD

Key Responsibilities:

• Platform Development & Strategy
  • Lead the development and configuration of Service Now instances.
  • Contribute to platform roadmap and enforce engineering standards.
  • Guide solution design and implementation aligned with best practices.
• Module Implementation
  • Develop and implement ITSM, ITOM, ITAM (SAM/HAM), CMDB, Sec Ops, and Service Request modules.
  • Configure SSO, email notifications, MID Server, user groups, and permissions.
• Integration & Automation
  • Integrate Service Now with third-party applications (e.g., ESRI, ARMIS, PDQ Inventory).
  • Leverage REST/SOAP APIs and MID servers for automation and data exchange.
• Team Leadership & Collaboration
  • Lead and mentor development teams (onshore/offshore).
  • Manage task assignments, code quality, and release activities.
  • Collaborate with stakeholders, business consultants, and SMEs.
• Testing & Documentation
  • Conduct functional, system, integration, and performance testing.
  • Provide technical documentation, training programs, and UAT support.
• Compliance & Security
  • Ensure platform compliance with security standards.
  • Remediate vulnerabilities and conduct access reviews.

• Experience:
  • 10-12+ years in Service Now development and engineering.
  • 2+ years in team management and leadership roles.
  • 3+end-to-end Service Now implementations.
• Certifications:
  • Service Now Certified System Administrator (CSA)
  • Service Now Certified Application Developer (CAD)
  • Certified Implementation Specialist (CIS) preferred
• Technical
  
  Skills:
  
  
  • Proficiency in JavaScript, Glide scripting, AngularJS
  • Experience with CMDB, ITIL processes, and workflow automation
  • Strong understanding of security, compliance, and data migration
• Soft Skills:
  • Strong communication and documentation abilities
  • Problem-solving and stakeholder management
  • Adaptability and collaboration in client-facing environments