Client Advocate

Remote, customer-facing technical support role on a Client Advocacy team supporting users of a SaaS learning management platform. The position combines troubleshooting, investigation, and clear communication to help global clients succeed, with strong potential for skill growth into deeper technical specialisation.

• Resolve client issues across phone, chat, email, and desktop-sharing channels in a fast-paced environment.
• Conduct in-depth investigations and root-cause analysis, documenting findings and delivering solutions tailored to client needs.
• Manage customer expectations around response and resolution timelines.
• Research and thoroughly document technical issues for internal and client-facing knowledge.
• Act as the voice of the client internally while representing the platform professionally as issue statuses evolve and resolutions are confirmed.

• 1+ years in a technical support role (ideally in a SaaS environment) or in client-facing customer service such as hospitality or airlines.
• Basic understanding of core web components.
• Strong attention to detail and proven time-management capabilities.
• Excellent written and verbal communication, including active listening.
• Ability to grasp technical concepts and explain them in simple terms.

• Prior LMS or e-learning experience.
• Technical documentation experience.
• Familiarity with Zendesk, MSSQL, Jira, or Confluence.
• Experience working with remote teams.
• Additional language fluency.

• Fully remote-first environment with flexible work arrangements.
• Health and wellness benefits, retirement savings programs, eligibility for two bonus plans, and generous time off (specifics vary by country).
• New-hire equipment allowance plus a monthly flex allowance.
• Internal mobility and career growth opportunities, supported by employee-driven DE&I programmes.