Auto Insurance Adjuster

Established over 26 years ago, Allcat Claims Service is a trusted third‑party claims adjusting organization known for its commitment to customer service, quality, and innovation. We emphasize learning, development, and performance excellence while supporting employees in improving their skills and reaching their full potential. At Allcat, we pride ourselves on handling claims professionally and ethically while leveraging emerging technology to better serve our clients and policyholders.

Our experienced team and strong work ethic have helped build lasting relationships throughout the industry. Allcat Claims Service is proud to support our military community and values the unique skills, leadership, and dedication that service members and veterans bring to the workforce. We strongly encourage active‑duty military personnel, veterans, reservists, and military spouses to apply and join our team as we continue to raise the bar in the claims industry.

Provides claims service via internal channels (phone/fax/email/mail) to policy holders on behalf of clients. Adjusts simple to moderately complex Auto claims. Identify, confirm, and make coverage decisions on claims. Investigate loss details, evaluate, negotiate, and resolve claims within appropriate authority guidelines. Clearly document thought process, investigation, evaluation, negotiation, and settlement decisions. Prioritize and manage assigned claims workload to keep policyholders and other involved parties informed and provide timely claims status updates.

Collaborate and support team members to resolve issues and identify appropriate matters for escalation. Acquires and applies basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the claim handling process and procedures. Ability to maintain discretion in business relationships and exercise sound business judgement. Supports workload surges and/or Catastrophe operations as needed.

• High School Diploma or GED
• This position will require an Insurance Adjuster's license. You must pass a licensing exam within a designated number of attempts and can become licensed in all applicable states.
• 1 year of customer contact experience.
• Strong customer service, communication, organizational skills.
• Enjoys working in a fast‑paced environment and easily acclimates to changes in process/systems for overall improvement of the organization.
• Must be accurate and detail oriented.
• Ability to learn new technologies.
• Working knowledge of Microsoft Office applications, such as Outlook, Excel, and Word.

• Bachelor’s degree
• Current Casualty Adjuster License
• 1+ years of claims investigation, adjusting and resolution.
• 2+ years of customer service experience
• Working knowledge and understanding of the auto claims contract as well as application of case law, state laws and regulations.

Employees attending training are expected to meet Allcat's established standards for performance, attendance, and conduct. Successful completion of all required training programs is mandatory.

• Eligibility to participate in the Comprehensive Benefits Package:
  Medical, Dental, Vision, Paid Time Off and Paid Holidays, 401(K) company match, in accordance with Company policy.
• Schedule:
  
  Day Shift;
  Monday – Friday
• Location:
  
  In‑Office, 814 Arion Prky, Suite 301, San Antonio, TX 78216

Allcat Claims is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#allcatclaims Claim Assist Solutions is a national technology‑focused claims adjusting firm comprised of:
Allcat Claims Service, Colonial Claims Service, Lighthouse Claims Service, Parker Loss Consultants, Prestige Claims Service, and QA Claims. Claim Assist Solutions is committed to its brand promise to deliver the best service through high‑quality claims handling that, in turn, provides valuable capacity back to the carrier. For more information, visit