Senior Insurance Support Specialist — Policy & Cross-Sell
Listed on 2026-10-20
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Insurance
Insurance Sales, Insurance Agent & Advisor, Life Insurance, Health Insurance
Goosehead Insurance Agency LLC is seeking a Service Agent (Intro Call) to provide front-line support via inbound intro calls, chat, and email. The hybrid role balances efficiency with a warm client experience while identifying cross-sell opportunities and retention across multiple lines of business.
You’ll manage policy changes, process updates, and conduct quality checks on complex cases, mentor L1-L2 agents, and ensure compliance with state regulations and carrier guidelines.
This position is for the Senior Insurance Support Specialist — Policy & Cross-Sell role at Goosehead Insurance Agency LLC.
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