Account Manager - Manufacturing Environment

Job Description

Job Title:

Account Manager

Location:

San Antonio, Texas
Environment:
Industrial
Pay Rate: $23.00 / hour

Customer Service, Supervise officers, scheduling, interviewing, liaison between Garda World, the client, and the officers

Must be available for all shifts

Garda World is the world’s largest privately‑owned security services company. We protect our clients’ staff and assets, wherever they are in the world. We offer different schedules, diverse work assignments spanning multiple industries and career advancement opportunities. We encourage diversity and are proud to be an equal opportunity employer. Garda World Security Services is looking for an Account Manager to fulfill different assignments for our clients.

Job Responsibilities specific to this client site include, but are not limited to:

• Lead a team of Security Officers by example.
• Prior Experience on the below topics required.
• Managing On‑Site Specific Subject Matters.
• The Account Manager serves as the primary point of contact for all subject‑specific matters on‑site.
• They are responsible for overseeing the technical, operational, or logistical requirements and ensuring that all aspects of the site are functioning efficiently.
• This may include managing equipment, addressing client needs, and resolving any on‑site challenges or issues.
• Scheduling:
  The Account Manager is responsible for creating and maintaining schedules for on‑site staff, ensuring that adequate coverage is provided at all times.
• They coordinate the timing of service delivery and personnel assignments to ensure the client’s needs are met within the specified time frames.
• Corrective Actions:
  If any issues arise, the Account Manager takes proactive measures to address and resolve them.
• This may involve implementing corrective actions for performance issues, ensuring compliance with safety standards, and conducting investigations or follow‑ups on any incidents that may require intervention.
• Payroll Management:
  The Account Manager ensures that all on‑site staff's time is accurately tracked and processed for payroll.
• They handle timesheets, resolve any payroll discrepancies, and work closely with the finance department to ensure that employees are compensated accurately and on time.

General Account Manager responsibilities include, but are not limited to:

• Supervise the day‑to‑day service provided to the client and ensure service is of the highest standard.
• Develop and maintain effective relationships with client and employees, and serve as the liaison between Garda World, our client, and our assigned staff.
• Meet regularly with client to address problems, provide status updates, communicate needs, and ensure satisfaction.
• Participate in the selection, orientation, training, and continual development of staff assigned to the account.
• Ensure 100% payroll and billing accuracy.
• Ensure 100% compliance with federal, state, and local regulations in assigned account.
• Respond quickly to critical situations.
• Ability to read and write detailed reports.
• Enforce client procedures, regulations, and standards.

Qualifications specific to this client site include, but are not limited to:

• Management or supervisory experience.
• Knowledge or experience in Security/Private Protective Services.
• At least 21 years of age or older as required by applicable law or contractual requirements.

General Qualifications to work as an Account Manager at Garda World include:

• Possess at least an associate's degree or equivalent.
• Minimum 3 years progressive progressive management experience.
• Pass an extensive screening process.

License # B07179

Qualifications

Education