Claims Supervisor
Job in
San Antonio, Bexar County, Texas, 78208, USA
Listing for:
SWBC
Full Time
position
Listed on 2026-01-13
Job specializations:
-
Management
Business Management, Program / Project Manager, Risk Manager/Analyst
Job Description & How to Apply Below
SWBC is seeking a talented individual to supervise the staff and activities involved in the accurate processing of mortgage claims, including resolving complex claims, training employees, and overseeing the department in management’s absence.
Why you'll love this role:
This role allows one to learn, develop, or use a wide set of skills in a fast-paced environment. The person will be able to act as a business owner that makes key strategic, business, personnel, and development decisions. It is ideal for someone looking to manage and lead in a multi-functional and complex environment.
Essential duties include the following:
Supervises the staff and activities involved in all aspects of processing CPI claims to ensure the highest degree of quality, customer satisfaction, and compliance with company policies and procedures.Resolves and provides assistance with complex calls, status questions, problems, or client complaints to ensure customer satisfaction, including negotiating the settlement of claims and settling loss claims.Trains new employees and keeps staff members informed of new procedures, ensuring that the claims procedure manual is current and up-to-date.Monitors, submits, and coordinates scheduling change requests with Workforce Management to ensure attendance and adherence standards.Oversees all aspects and functions of claims processing in the absence of the department manager.Provides coaching and feedback as necessary in support of performance goals and objectives.Performs assignment coordination of all work queues and roles related to ensuring the timely working of the claims inventory.Serious candidates will possess the minimum requirements:
Some college coursework in business, marketing, related field, or equivalent experience.Possess a Texas P&C Adjuster’s License.Minimum of three to four (3-4) years high-level call center, telemarketing, customer service, quality auditing, or related experience, including one (1) year in a team lead, instructional, or training capacity, preferably in an insurance or banking environment.Property insurance claims adjusting experience, catastrophe, and/or field experience preferred.Working knowledge of mortgage insurance coverage and procedures.Excellent negotiation, analytical, and organizational skills.Excellent communication (both written and oral), customer service, and telephone etiquette skills.Working knowledge of personal computers, including MS Word, Excel, Internet, and AS400.Self-starter, able to work independently and exercise sound judgment.Able to sit for long periods while executing computer applications and responding to customer phone inquiries.May be required to lift 10-20 lbs. of training materials or other documents.May be required to stand for long periods while conducting training and/or observation sessions.SWBC offers*:
Competitive overall compensation packageWork/Life balanceEmployee engagement activities and recognition awardsYears of Service awardsCareer enhancement and growth opportunitiesEmerging Professionals and Mentor ProgramContinuing education and career certificationsVariety of healthcare coverage optionsTraditional and Roth 401(k) retirement plansLucrative Wellness Program* Based upon employee eligibility
Additional Information:
SWBC is a Substance-Free Workplace and requires pre-employment drug testing. Please note, SWBC does not hire tobacco users as allowed by law.
To learn more about SWBC, visit our website at If interested, please click the appropriate apply button.
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