Assistant Director, Public Housing

The Assistant Director is a senior management position responsible for performing advanced leadership and management work of considerable difficulty. The Assistant Director is responsible for planning, organizing, and directing public housing management programs that include property management, maintenance, asset management, and Capital Fund management. Monitors and meets goals regarding resident satisfaction, occupancy, vacancy turnover, rent collection, maintenance, staffing, and regulatory requirements.

The Assistant Director is responsible for budget overview and maintenance and oversees the functions of multiple-family and/or senior citizen housing developments in numerous complexes and/or administrative functions in support of operations. The Assistant Director models and ensures high performance and customer service delivery consistent with the agency’s mission, vision, and values. Maintains and develops third-party relationships with stakeholders, neighborhood associations, and other related entities and assists in the development of strategic planning.

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned as needed. These essential functions require a consistent presence in the work environment on a regular basis, and regular attendance must be maintained.

• Ensures that staff meets monthly, quarterly, and annual goals supporting the agency’s vision and mission. The goals include maintaining a high customer satisfaction rating, a high occupancy rate, a high rent collection rate, a quick turnaround of vacancies, timely completion of maintenance work orders, completing all re-certifications of resident eligibility in a timely and audit‑proof manner, and ensuring that properties achieve a high-performer status according to the U.S. Department of Housing and Urban Development’s (HUD) benchmarks.

• Monitors the management, maintenance, and rehabilitation of housing developments, commissioning and/or reviewing various reports and statistics produced by staff and by frequently visiting the properties.

• Establishes clear goals and work plans for subordinates, monitors performance, and completes subsequent assessments and work plans on time.

• Addresses emerging issues in a timely manner, consistent with expectations.

• Provides coaching and guidance to onsite staff members through discussions about performance or other job related problems.

• Creates and assists other agency departments and external partners in developing various programs to improve the quality of life among residential communities, including initiatives to build resident leadership and supportive social services.

• Meets with or responds by telephone, email, writing, or in‑person to inquiries, suggestions, complaints, and/or other matters from residents, staff, various Federal and other governmental agency officials, and community and/or civic groups to communicate Opportunity Home’s goals, activities, programs and position concerning low‑income housing; and regarding Federal, State and local regulations, policies, laws and procedures on housing and related matters.

• Meets with residents to explain and discuss new policies, procedures, requirements, modernization, maintenance problems, and other matters that affect residents.

• Formulates monthly, quarterly, annual, and other narrative and statistical reports relating to housing management.

• Oversees training for Public Housing Program staff on existing, revised, and new policies and procedures to ensure understanding, compliance, and effective implementation.

• Collaborates with Operation Support staff to update, compose, or amend manuals,…