Head of Cleaning Strategy & Operational Excellence

ISS is seeking a transformational Head of Cleaning Strategy & Operational Excellence – North America to define the strategy, elevate operational excellence, and shape the future of cleaning and janitorial services across our diverse North American portfolio. This is more than an operational leadership role. It is an opportunity to influence how cleaning services are designed, delivered, measured, and continuously improved across some of the most complex workplace environments in North America.

From corporate workplaces and manufacturing facilities to airports, healthcare environments, distribution centers, educational facilities, and other critical client locations, you will establish the standards, innovation roadmap, workforce strategies, and operational framework that drive exceptional performance. At ISS, People Make Places — and this role will help ensure those places are safer, cleaner, smarter, more sustainable, and better for everyone who experiences them.

As Head of Cleaning Strategy & Operational Excellence – North America, you will serve as the senior subject matter leader and champion for cleaning excellence across the organization. You will lead the strategic direction, operational performance, quality, innovation, productivity, and continuous improvement of our cleaning services portfolio while partnering closely with Operations, Commercial, Sales, Solutions, Procurement, HSEQ, Technology, and client leadership.

You will also play a critical role in business growth—developing innovative cleaning solutions for new opportunities, supporting major bids and expansions, designing workforce strategies, and bringing compelling operational solutions to our clients. Your mission: build a scalable, innovative, data-driven cleaning platform that delivers outstanding experiences for our clients, customers, and frontline teams.

• Develop and execute the North America cleaning strategy aligned with ISS business and growth objectives.
• Establish standardized operating procedures, quality frameworks, productivity benchmarks, performance metrics, and best practices across the cleaning portfolio.
• Drive consistency and operational discipline while maintaining the flexibility required to meet unique client and industry needs.
• Lead operational transformation and continuous improvement initiatives designed to enhance quality, productivity, safety, sustainability, and customer experience.
• Provide strategic oversight and expertise for complex mobilizations, transitions, new account launches, and high-profile operational challenges.

• Take ownership of cleaning service financial performance, productivity initiatives, and margin improvement strategies.
• Develop sophisticated labor models and workforce strategies that balance service excellence, employee experience, productivity, and profitability.
• Analyze labor utilization, consumables, equipment investments, operating costs, and performance trends to identify opportunities for improvement.
• Partner with Commercial, Sales, and Solutions teams on pricing strategies, financial modeling, staffing solutions, and new business opportunities.

Help Redefine What Cleaning Services Can Be.

• Smart cleaning platforms
• Robotics and automation
• IoT and connected equipment
• Sensor-based and demand-driven cleaning
• Workforce management technology
• Data analytics and performance dashboards
• Sustainable products, equipment, and methodologies

Develop compelling business cases for modernization investments and use data to drive smarter operational…