Director, Philanthropy Operations

Flexibility to attend events with early mornings, evenings, weekends, and holidays, as required.

Personal access to reliable transportation for travel within the surrounding areas of San Antonio and Bexar County is required.

This position provides leadership and strategic oversight for all philanthropy operations at the San Antonio Food Bank, ensuring that fundraising systems and processes are accurate, efficient, and aligned with organizational goals. This position is responsible for all aspects of philanthropy operations, including gift receipting and acknowledgment, donation coding and reconciliation, stock gift processing, Salesforce management and optimization, reporting and data analysis, and oversight of transactional individual giving through direct response channels.

The Director manages the Philanthropy Operations team. They lead the development and implementation of a comprehensive operations plan that advances the success of the Development team and supports the Food Bank’s mission‑driven fundraising efforts.

• Prepare and execute a comprehensive philanthropy operations plan.
• Direct, motivate, and support staff to achieve organizational goals through performance monitoring, task delegation, and fostering a positive work environment.
• Communicate expectations, provide guidance and feedback, resolve issues, and contribute to the professional development of team members.
• Establish and maintain a working environment conducive to positive morale, quality, creativity, and teamwork while respecting individual style.
• Manage the Front Desk Receptionist towards established goals and expectations.
• Comply with and abide by the AFP Code of Ethics, as well as all SAFB personnel policies, and accept additional duties as assigned by the Chief Development Officer.

• Ensure proper donor database management and integrity in Salesforce.
• Create, implement, update SOPs for Salesforce CRM and train development staff to properly use the system.
• Manage the Database team member(s) to achieve goals, maintain timelines, ensure data integrity, and deliver donor‑centered customer service.

• Ensure donations are reconciled with the accounting team monthly.
• Complete monthly revenue trackers for internal analysis and reporting.
• Track and record all stock gifts to ensure accurate entry, acknowledgment, and reconciliation.

• Prepare and execute a comprehensive direct response fundraising plan including direct mail and major donor mailings.
• Lead the preparation of written materials, including correspondence, solicitation materials, acknowledgements, and regular communications for entry‑level donors and mid‑tier donors.
• Oversee the Donor Relations Manager and Data Manager in developing strategies to grow recurring giving, employee giving, and other special target groups.

• Staff donor and special events as needed.
• Provide face‑to‑face presentations and/or tours for individuals and groups as needed.

• Bachelor's degree in non‑profit management, business, or public administration(or other relevant fields considered). Combined education and working experience directly in line with role impact can be substituted for degree.
• Demonstrated experience in fund development, philanthropy operations, or non‑profit management.
• Proven ability to supervise, support, and develop staff, including effective delegation and coaching.
• Experience managing non‑profit budgets, financial reporting, and use of accounting principles preferred.
• Knowledge of fundraising operations including…