Senior Manager, Professional Services Delivery

Senior Manager, Professional Services Delivery

Hybrid Full-time Senior Operations

Rackspace Technology is seeking a Senior Manager, Professional Services Delivery to lead a delivery team responsible for successfully executing private cloud, infrastructure transformation, migration, and consulting engagements.

This role combines hands‑on delivery leadership, team management, workforce planning, and engagement governance. You’ll lead technical professionals across multiple disciplines, making sure customer commitments are met on time, with quality, and within budget – while helping improve how the team delivers along the way.

This is a working leadership role for someone comfortable moving between day‑to‑day delivery problems, staffing decisions, and process improvement.

Work Location and Travel
:
United States of America

• Candidates who live in the San Antonio, TX area will work a hybrid schedule with two days in the office.
• If you are not located near San Antonio, TX, you may work 100% remotely.
• Travel up to 10% per business requirements for on‑site customer engagements.

“Remote postings are limited to candidates residing within the country specified in the posting location.”

Sponsorship

• This role is not sponsorship eligible.
• Candidates need to be legally allowed to work in the US for any employer.

“Remote postings are limited to candidates residing within the country specified in the posting location.”

What You Will Do

Delivery Leadership

Own delivery for a portfolio of Professional Services engagements across private cloud, infrastructure modernization, migration, and transformation projects.

Act as the escalation point for delivery, staffing, and project risks within your team.

Make sure projects are properly staffed, tracked, and governed to meet customer and business expectations.

Take ownership of customer satisfaction, delivery quality, and project financial performance.

People Leadership and Team Development

Lead and develop architects, consultants, engineers, and delivery professionals on your team.

Coach team members, manage performance, and support career growth and succession planning.

Identify skill gaps and recommend hiring, training, or partner support to meet upcoming demand.

Build a culture of accountability, collaboration, and continuous improvement.

Capacity Planning and Resource Management

Manage workforce planning, utilization, and capacity forecasting for current and upcoming customer work.

Align staffing with delivery commitments and business needs.

Recommend hiring, contractor, or partner support where needed.

Balance resource deployment against team workload and morale.

Professional Services Governance

Review Statements of Work (SOWs), resource plans, estimates, and delivery risks before project kickoff.

Confirm engagements are properly scoped and operationally feasible for your team.

Work with Sales, Solutions Architects, Legal, Finance, and Customer Success to resolve delivery issues.

Make the call on engagement exceptions and complex delivery situations within your area.

Delivery Methodology and Continuous Improvement

Improve delivery frameworks, project controls, and reporting standards used by your team.

Standardize execution approaches while allowing flexibility for customer‑specific needs.

Apply lessons learned from past projects to future engagements.

Commercial and Operational Excellence

Make sure delivery commitments are realistic, profitable, and achievable.

Work with Finance and Operations to manage utilization and project margins.

Support contract reviews, change requests, and customer negotiations as needed.

Oversee smooth handoff of completed projects into steady‑state support.

Preferred Qualifications

Success in the First 12 Months

The ideal candidate will:

Why Join…