Assistant Director for Residence

On a foundation of faith, wisdom and trust in Divine Providence, Our Lady of the Lake University (OLLU) empowers graduates to transform their communities, families, and professions. Founded in 1895 by the Sisters of Divine Providence, OLLU stands as San Antonio's oldest regionally accredited institution of higher learning. A private, Catholic university, it currently enrolls approximately 1,800 students across undergraduate and graduate programs.

With its main residential campus in San Antonio and additional locations in Houston and the Rio Grande Valley (La Feria), and online programs, OLLU extends its mission across Texas, the border region, and the nation.

OLLU offers a rich academic portfolio of more than 30 undergraduate majors and minors, 14 master's programs and three doctoral programs. Courses are delivered through diverse formats to support traditional and non-traditional students alike.

Job Summary:

The Assistant Director of Residence Life (ADRL) supports the Director of Residence Life (DRL) in the administration, assessment, and daily operation of the University's housing and residence life program. The position provides leadership for residential operations, student development, staff supervision, conduct and crisis response, occupancy and housing processes, facilities coordination, assessment, and departmental initiatives. The Assistant Director serves as a key operational leader within Residence Life and assumes the Director's delegated responsibilities when appropriate.

The position assists with supervising live-in Residence Life Coordinators (RLC), Graduate Assistant (GA), and Resident Assistants (RA's). The Assistant Director lives on campus and receives a salary, furnished on-campus apartment, and meal plan as part of their compensation package.

Performance Metrics:

• Residential Student Retention and Satisfaction
  - Monitor residential retention, early move-outs, housing cancellations, resident feedback, and satisfaction data; identify trends and recommend improvements.
• Residence Hall Operations
  - Monitor occupancy, room assignments, openings/closings, work orders, health and safety processes, key accountability, and unresolved facility concerns.
• Staff Performance and Development
  - Evaluate RLC/GA/RA job performance, training completion, staff communication, programming effectiveness, and response to student needs.
• Student Conduct and Risk Management
  - Monitor timeliness, accuracy, documentation, and resolution of conduct, crisis, and safety matters.

Essential Functions:

The role assists the Director in the leadership and administration of a comprehensive residential experience to promote student success, engagement, and retention. This includes direct supervision, coaching, training, and development of RLCs, GAs, and RAs within their respective areas. Additionally, the role oversees several internal or operational processes and programs that shape the residential experience.

• Serves in the regular "on-call" supervisory rotation and responds to emergencies, crises, safety concerns, and incidents affecting residential students and facilities, while observing safety and risk management measures.
• Ensure the safety of the students by reporting issues, tracking key inventory, working with the University Police Department (UPD), and enforcing the rules outlined in the resident handbook and student handbook.
• Work cooperatively with other campus units such as UPD, Counseling Services, Student Involvement, and Student Affairs to ensure the delivery of essential services to students.
• Mediate roommate conflicts that escape beyond the Resident Assistant's intervention efforts.
• Coordinate the recruiting, interviewing, selecting, training, supervising, and evaluating of RA staff.
• Oversee the development and implementation of residential education programming model.
• Supervise and support assigned RAs by reviewing, evaluating, and approving program plans and bulletin board submissions; providing constructive guidance on programming initiatives and content; monitoring compliance with established deadlines and expectations; and assessing program effectiveness.
• Conduct group weekly meetings and bi-weekly one-on-one meetings with RA staff.
• Coordinate the on-duty SOC and RA on-duty schedule (for their area).
• Oversee the completion of student employee onboarding paperwork and submission to the Student Employment Office; file internal employee compliance training records.