Vice President of Customer Management

Radiant Collective Capital is a private, invitation-only investment circle focused on supporting discerning African women across industries, geographies, and life stages. The organization curates off-market, multi-asset wealth-building opportunities and designs learning experiences that promote whole-life growth and legacy-building. Its community brings together entrepreneurs, corporate leaders, and values-driven investors who seek intentional, strategic approaches to capital, property, people, and purpose. Radiant Collective Capital emphasizes personalized guidance, clarity, and vision over one-size-fits-all solutions, creating a quieter, more focused alternative to traditional wealth spaces.

Team members join a mission-driven environment dedicated to elevating how clients invest and who they become in the process.

The Vice President of Customer Management is a full-time, remote leadership role responsible for shaping and overseeing the end-to-end customer experience for Radiant Collective Capital’s community. This role leads strategies to improve customer satisfaction and retention, designs service standards, and ensures consistent, high-quality interactions across all touchpoints. The Vice President will manage the customer operations function, including digital channels and any contact center activities, and will use data and insights to refine processes, offerings, and communication.

Day-to-day responsibilities include developing customer experience roadmaps, setting performance metrics, mentoring team members, collaborating with investment and community teams to align services with member needs, and addressing complex customer issues. The role requires close partnership with senior leadership to define customer-centric policies and contribute to long-term growth, engagement, and brand loyalty.

• Demonstrated ability to drive Customer Satisfaction and create measurable improvements in Customer Experience.
• Strong Analytical Skills, including experience using data and customer insights to inform strategy and decision-making.
• Extensive background in Customer Service management, with a track record of building scalable support processes.
• Experience overseeing Contact Centers or multi-channel customer support operations, including quality and performance management.
• Proven leadership experience in customer-facing roles, preferably at the director or vice president level.
• Excellent communication, stakeholder management, and conflict-resolution skills across diverse cultures and geographies.
• Strategic mindset with the ability to translate customer needs into service design, product enhancements, and community initiatives.
• Comfort working in a remote, high-accountability environment, with strong organizational and time-management skills.
• Background in financial services, investments, or membership-based communities is highly beneficial.
• Bachelor’s degree in business, marketing, communications, or a related field; advanced degree or equivalent experience is an advantage.