Product Support Inspection Specialist

The Product Support Inspection Specialist is a field-based, regionally located role responsible for representing the product support sales team in a defined geographic territory. Responsibilities include conducting thorough inspections, identifying defects, analyzing performance data, and collaborating with teams to optimize machine efficiency and prevent downtime. This position works directly with Major Account Representatives, Product Support Sales Representatives, and Inside Sales Representatives to strategically grow the product support business.

This includes special projects, recommendations, opportunity analysis, and other efforts in support of HOLT parts and service teams.

The incumbent in this position is expected to model the following practices daily:
1) Demonstrate alignment with the company's mission and core business values;
2) Collaborate with key internal/external resources;
3) Participate in ongoing self-development.

• Department:
  Machine Division (MAC)
• Employment Type:
  
  Full Time
• Location:
  
  San Antonio
• Address: 5665 SE Loop 410, San Antonio, Texas, 78222
• Open in Google Maps
• Workplace type:
  Onsite
• Reporting To:
  Eric Rabinowitz

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Represents HOLT CAT as a technical expert at customer sites
• Responsible for inspecting machines, including undercarriage, ground engaging tools, general machine, and machine rebuild
• Monitors, inspects, and evaluates customer's machine conditions in order to forecast repairs
• Completes inspection reports and other documentation as necessary to provide to internal and external customers as needed
• Works as a member of a team to prioritize, schedule, and complete machine inspections in alignment with customer needs and achieve departmental goals
• Interact with the customer to foster adoption of the complete HOLT / CAT product offerings
• Performs and completes all tasks with little to no supervision
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

• Ability to learn and retain knowledge of CAT equipment, including their designs, component systems, repair, and maintenance
• Intermediate computer skills including the ability to navigate, understand and perform work tasks in Microsoft Office products like Excel, Word, PowerPoint, Outlook, etc.
• Ability to operate hand tools and inspection specific web applications
• Excellent work habits, accuracy, attention to detail, and quality of work
• Excellent verbal and written communication skills
• Interpersonal skills sufficient to engage with customers, vendors, and peers in order to exchange information, motivate, influence, and persuade
• Time management skills in order to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources, and achievement of goals and work results
• Critical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention to problems
• Ability to work independently and as part of a team
• Ability to be self-starting, self-motivated, and be a leader
• Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects
• Ability to read, write, and understand information
• Ability to listen to and understand information and ideas presented through spoken words and sentences

• Education and Experience:
• High…