Bilingual LPN

** Must be bilingual and hold an active LPN/LVN license to be considered.**

A healthcare services organization is seeking an experienced Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) to join its remote clinical team. This position supports healthcare members through telephone-based medication outreach, information gathering, education, and appropriate clinical escalation.

The ideal candidate is comfortable speaking with members by phone, reviewing medication information, documenting accurately, and working in a fast-paced environment with established quality and productivity goals.

• Conduct outbound telephone calls with members to gather medication-related information.
• Confirm member identity and follow required privacy and consent procedures.
• Review prescription medications, OTC products, vitamins, herbal products, and supplements with members.
• Discuss medication use, adherence, side effects, affordability, and other barriers that may impact treatment.
• Identify medication-related concerns and document relevant findings.
• Provide members with clear, easy-to-understand medication education within your scope of practice.
• Reinforce proper medication use, administration, storage, and adherence techniques.
• Recognize situations requiring additional clinical attention and route concerns to the appropriate team member.
• Work alongside pharmacists, care coordinators, and other healthcare professionals when follow-up is needed.
• Accurately record call details, assessments, and outcomes within designated electronic systems.
• Follow established workflows, call guides, clinical protocols, and escalation procedures.
• Maintain productivity, quality, and documentation standards in a high-volume environment.
• Participate in coaching, quality assurance reviews, audits, and ongoing training.
• Effectively manage multiple applications and systems while conducting calls and completing documentation.

• Completion of an accredited LPN or LVN program
  .
• Current and unrestricted LPN/LVN license
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• Prior healthcare experience; telephonic outreach experience is a plus.
• Strong verbal and written communication skills.
• Comfortable working in a fast-paced, metrics-focused environment
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• Strong attention to detail and accurate documentation skills.
• Ability to learn and navigate multiple electronic platforms.
• Working knowledge of Microsoft Office.

Candidates with any of the following backgrounds are encouraged to apply:

• Medication Therapy Management (MTM)
• Medication adherence or medication reconciliation
• Transition of Care programs
• Medicare or Medicaid populations
• Clinical call center or telephonic nursing
• Patient/member education or outreach

• $24–$26/hour
• Monday–Friday
• Operating hours: M-F 11:30 AM - 8 PM EST
• 100% remote

This is a great opportunity for an LPN/LVN looking to utilize their clinical background in a fully remote setting while providing meaningful support to members through medication education and outreach.