Own Brand Quality Assurance Product Quality Mgr – Non-Food

Own Brand Quality Assurance Product Quality Manager I – Non‑Food

San Antonio, TX

H‑E‑B is one of the nation’s largest, independently owned retailers, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $31 billion. Our Quality Assurance Team is committed to delivering safe food and consumer products that meet H‑E‑B quality expectations. With a broad product portfolio, focus areas include hardline and softline products sold in the General Merchandise department as well as private‑label products sold in Drugstore and Beauty.

We ensure safe products from supplier to customers’ homes.

• Manage individual business category work for product development, supplier and product qualification and maintenance.
• Collaborate with multiple teams and suppliers throughout project execution.
• Become an Owner in the company, demonstrating commitment, hard work, and focus on quality and customer service.
• Build collaborative business relationships (HEART FOR PEOPLE).
• Apply strong operational knowledge in manufacturing systems and product safety/quality management (HEAD FOR BUSINESS).
• Drive results and ensure products and suppliers comply with H‑E‑B and regulatory standards (PASSION FOR RESULTS).
• Serve as a knowledgeable resource in assigned business categories for product safety and quality, product development, and supplier management.
• Engage within cross‑functional teams in the qualification and maintenance of Own Brand products or products perceived as H‑E‑B brand.
• Conduct risk assessments to determine risk levels associated with suppliers, products, processes, and projects; communicate potential/realized risk to leadership.
• Utilize project management skills to advance development and maintenance projects by following established quality processes for supplier assessments, product specifications, and product approvals.
• Perform a broad range of quality assurance activities to mitigate product risk as assigned on a project basis; collaborate with multiple internal/external teams and suppliers throughout project scope.
• Lead qualification of supplier facilities producing Own Brand products or products perceived by customers as H‑E‑B brand and elevate risk or timeline concerns to the cross‑functional team.
• Ensure product specifications are adequately defined to meet customer/business requirements and that production is executed based on the product design or formulation.
• Collaborate with product development and suppliers to ensure products meet intended lifecycle or shelf‑life requirements.
• Verify compliance of facility‑level claims such as gluten‑free and allergen programs are in accordance with regulatory guidance and H‑E‑B standards (when applicable for non‑food items).
• Determine supplier compliance with FDA, CPSC, DOE, FTC, and other applicable international, federal, state, and local regulations in assigned categories.
• Ensure supplier compliance with H‑E‑B’s requirements for site security, social responsibility, and quality management systems.
• Conduct facility assessments of existing/current manufacturing Own Brand products to verify they continue to meet H‑E‑B’s Product Safety and Quality Standards.
• Conduct maintenance/brand‑health assessments of products to hold suppliers accountable to consistently meet product specifications and standards.
• Manage investigation of product or facility‑related issues and ensure suppliers conduct effective root‑cause analysis and corrective/preventive action.
• Escalate supplier/facility performance risks to leadership to collaborate on QA recommendations to stakeholders on facility status, product withdrawals, recalls, disposition, and supplier performance action plans.
• Serve as the communication link between H‑E‑B, agents, and any other 3rd‑party service providers such as testing labs and audit/inspection companies to execute verification activities to meet H‑E‑B, industry, and regulatory standards.
• Maintain strong relationships and work collaboratively with Procurement, Product Development, Customer Insights, Own Brand, Sourcing, Compliance, Regulatory, and other areas to achieve business goals and objectives.
• Collaborate with all…